Head of Operations | Performance Marketing & Growth Agency

Location: Chennai

Work Mode: Work From Office

Working Days: Monday to Friday

Shift: 12:00 PM – 10:00 PM IST

Experience: 7+ years

Industry: Performance Marketing / Digital Marketing / Growth Agency

About the Role

We are looking for a high-calibre Head of Operations to take ownership of how the organisation operates, delivers and scales.

This is a leadership role for someone who can look at the business end to end, identify what is slowing execution down, bring structure where there is ambiguity and build systems that enable teams to consistently deliver at a high standard.

You will work closely with the leadership team and take ownership of operational execution across Performance Marketing, Social Media Marketing and cross-functional teams , ensuring priorities are clear, accountability is strong and commitments translate into delivery.

This is not a role for someone who simply tracks tasks or follows existing processes.

We are looking for someone who can build the operating rhythm, establish processes, delegate effectively, challenge constructively and make things happen.

What You Will Own?

- Own end-to-end operational execution across teams, clients, projects and internal functions
- Build and continuously improve processes, workflows, operating systems and accountability mechanisms
- Convert business priorities into clear execution plans, ownership and deadlines
- Establish a strong operating cadence across teams without creating unnecessary bureaucracy
- Drive timely delivery and ensure teams remain accountable to commitments
- Identify bottlenecks, dependencies and execution gaps before they become business problems
- Delegate effectively, assign clear ownership and follow through to closure
- Work closely with functional leads and managers to improve productivity, quality and execution
- Coordinate across Performance Marketing, Social Media Marketing, Creative, Strategy and other supporting functions
- Bring clarity when priorities compete and ensure the organisation remains focused on what matters
- Build dashboards, review mechanisms and operating metrics that give leadership clear visibility
- Create scalable systems that reduce dependency on individuals and improve consistency
- Partner closely with the leadership team on business priorities, organisational planning and execution




- Professionally challenge decisions, timelines or dependencies when required and drive conversations towards resolution
- Coordinate directly with senior stakeholders and C-suite leadership to ensure decisions translate into action
- Maintain high standards of execution while building a collaborative and accountable culture
- Continuously look for better ways to improve speed, quality, communication and operational efficiency

The Leadership Style We Are Looking For: You should be firm on outcomes and thoughtful with people.

The role requires someone who can set demanding timelines, push teams when necessary and hold people accountable without creating a micromanagement culture.

You should know when to step in, when to delegate and when to give the team space to execute.

You should be comfortable saying:

“This needs to be done.”

while also being able to explain:

“Here is how we are going to get it done.”

The ideal leader will bring structure without rigidity, urgency without chaos and accountability without unnecessary hierarchy.

What We Expect From You?

- 7+ years of professional experience with significant ownership of business or operational execution
- Strong experience in a performance marketing, digital marketing, growth, advertising, technology or similarly fast-paced environment
- Demonstrated experience managing multiple functions, teams or business workflows simultaneously
- Strong understanding of how agencies and client-facing teams operate
- Proven ability to build processes and operating systems from the ground up
- Strong delegation and execution management skills
- Excellent stakeholder management and conflict-resolution ability
- Exceptional written and verbal communication
- Confidence to engage directly with senior leadership and drive conversations to closure
- Strong commercial and business understanding, not just task-level operational knowledge
- Ability to work with ambiguity and create structure independently




- Strong analytical and problem-solving ability
- High ownership, resilience and follow-through
- Ability to operate with speed while maintaining quality
- Solid judgement around people, priorities and business decisions

You Will Thrive Here If You:
- Naturally take ownership when something is unclear or broken
- Think in terms of systems rather than individual tasks
- Enjoy building structure in fast-moving environments
- Can move between strategic thinking and hands-on execution
- Are highly organised without becoming process-heavy
- Can hold senior people accountable respectfully and professionally
- Are comfortable challenging assumptions with facts and logic
- Have the maturity to handle difficult conversations without making them personal
- Know how to get work done through people rather than trying to do everything yourself
- Have high standards but remain approachable and grounded
- Are competitive with yourself, ambitious about outcomes and humble in how you work with people
- Enjoy building something rather than simply maintaining something that already exists

What This Role Is Not? This is not a conventional administration or coordination role.

It is not limited to:

- Following up on tasks
- Maintaining trackers
- Managing schedules
- Preparing reports
- Coordinating meetings
- Escalating problems without solving them

We are looking for someone who can own the problem, create the system, align the people and drive the outcome. Why This Role Matters?

We are a growing performance marketing and growth organisation with a lean team of around 25 professionals across Performance Marketing and Social Media Marketing .

At this stage, the right operational leader can have a disproportionate impact.

You will have the opportunity to build the operating framework, execution discipline and internal systems that allow a young organisation to scale without losing its speed, culture or quality.

This is a role for someone who wants to build, influence and leave a measurable operating footprint.

Application

This role is intended for experienced professionals who closely align with the leadership, operational ownership and execution expectations outlined above.

Interested and eligible candidates may share their updated resume at [email protected] .

📌 Head of Operations | Performance Marketing & Growth Agency (Chennai)
🏢 BigBoost AI
📍 Chennai