Position: Head -Operations

Location: Pune

Industry: Software Service/Product Based

Reports To: CEO

Direct Reports: Heads of Delivery, Product, Productization, HR & Recruitment, IT

About the Role

We are seeking an experienced and dynamic Head of Operations to lead and oversee the organization's operational functions, including Delivery, Product Management, Human Resources, Recruitment, Information Technology, and Corporate Operations. This role is responsible for driving operational excellence, enabling business growth, strengthening organizational capabilities, and partnering with the CEO and executive leadership to achieve strategic business objectives.

Key Responsibilities

- Provide strategic leadership and governance across Delivery, Product Development, Productization, Human Resources, Recruitment, and IT.
- Own overall organizational operations, ensuring alignment with business goals, growth plans, and financial objectives.
- Partner with executive leadership to define business strategy, organizational priorities, and growth initiatives.
- Lead delivery of client engagements, ensuring quality, profitability, customer satisfaction, and on-time execution.
- Own roadmap planning, prioritization, execution, and successful delivery of products, AI-enabled solutions, and strategic product initiatives.
- Drive operational excellence through process improvement, automation, AI adoption, metrics, and governance.
- Establish and monitor organizational KPIs, dashboards, and performance reviews across all functions.
- Oversee resource planning, workforce utilization, capacity management, and delivery forecasting.
- Manage organizational budgeting, cost optimization, vendor management, and operational efficiency initiatives.
- Build and scale organizational capabilities through hiring, succession planning, performance management, and employee engagement.
- Own recruitment strategy, workforce planning, and talent acquisition.




- Oversee IT operations, infrastructure, security, business continuity, and compliance initiatives.
- Ensure compliance with organizational policies, client commitments, information security, and quality standards.
- Drive cross-functional collaboration between Delivery, Product, Sales, HR, Finance, and Technology teams.
- Support Presales, Sales, and Marketing teams by developing solution approaches, participating in client engagements, and showcasing the organization's capabilities.
- Lead executive operational reviews and participate in customer engagements and strategic planning discussions.
- Identify organizational risks, establish mitigation plans, and ensure business continuity.
- Sponsor digital transformation initiatives, including adoption of AI tools, productivity platforms, and process automation.
- Foster a high-performance culture focused on accountability, continuous improvement, innovation, and customer success.
- · Maintain strong stakeholder relationships while proactively managing organizational escalations, risks, and change initiatives.

Typical Reporting Scope

- Delivery/Project Management
- Product Management
- Productization/Practice
- Human Resources
- Recruitment/Talent Acquisition
- Information Technology
- Administration

Required Qualifications

- Bachelor’s degree in engineering, Computer Science, Information Technology, Business Administration, or a related discipline. A postgraduate qualification (MBA or equivalent) is preferred.
- 20 years of experience in the IT software services industry,



with at least 5 years in a senior leadership role.
- Proven experience managing multiple business functions and leading cross-functional teams.
- Strong understanding of software delivery, product management, organizational operations, and business management.
- Experience delivering software services and solutions to global banking or financial services clients.
- Demonstrated success in scaling teams, improving operational maturity, and driving organizational growth.
- Experience leading business units with 100 employees

Preferred Skills

- Ability to operate as a trusted advisor to executive leadership and influence organizational strategy.
- Solid leadership and people management skills with the ability to build high-performing teams.
- Strategic thinking combined with strong execution and operational discipline.
- Excellent stakeholder management and communication skills, including customer-facing experience.
- Strong commercial acumen with experience in budgeting, financial planning, and operational metrics.
- Experience in delivery governance, PMO, resource management, and organizational planning.
- Experience in Product Management and software product lifecycle management.
- Knowledge of AI, automation, digital transformation, and modern productivity tools.
- Excellent analytical and problem-solving capabilities with a data-driven approach to decision-making.
- Ability to influence across functions and effectively manage change in a growing organization.
- Experience working in ISO/SOC2 or other quality and compliance-driven environments is an advantage.

Pls share your details at [email protected]

#operations

#COO

#strategicleadership

#leadership

#ProductDevelopment

#Leaddelivery

#clientengagements

#quality

#profitability

#customersatisfaction

#operationaexcellence

#processimprovement

📌 Head of Operations (Pune)
🏢 Hwt Global
📍 Pune