1 P L Responsibility

- Own the hospital’s profit and loss, driving sustainable growth while maintaining high

standards of care and patient experience.
- Develop budgets, revenue targets and operating expenditure plans with senior

management and finance; translate hospital goals into actionable plans.
- Monitor OPD and IPD revenue, occupancy, service utilisation, costs and profitability,

and implement corrective actions.
- Partner with clinical, marketing and business development teams to grow services

and strengthen referral relationships.
- Oversee billing, collections, procurement and inventory controls to ensure financial

discipline and prevent revenue leakage. 2 Operations Management
- Lead end-to-end outpatient (OPD) and inpatient (IPD) operations, ensuring a

seamless patient and caregiver experience across appointments, registration, admission, billing and discharge.
- Oversee front desk and administration, client relations, housekeeping, security, food

and hospitality, and facilities management.
- Establish standard operating procedures, clear ownership, service standards and

escalation protocols across operational functions.
- Maintain safe, functional facilities, equipment and infrastructure through routine

inspections, preventive maintenance and timely repairs.
- Manage external vendors, including selection, contracting, service delivery,

performance reviews and issue resolution.
- Coordinate patient flow, bed availability and operational support for care delivery with

clinical and nursing teams.
- Conduct regular process audits across all operations departments
- Use performance data, patient feedback and relevant technology to improve

efficiency, reliability and service quality. 3 Compliance and Regulation




- Oversee operational compliance with applicable statutory, regulatory and licensing

requirements in coordination with clinical leadership, legal and relevant functional teams.
- Maintain a central tracker of licences, registrations, approvals and renewals, with

clear ownership and timely completion.
- Coordinate inspections and audits, maintain current documentation and track

corrective actions to closure.
- Support adherence to mental healthcare requirements, patient rights, confidentiality

and documentation standards with clinical and nursing leaders.
- Partner with HR on applicable labour requirements and employee and outsourced

staffing records.
- Establish incident reporting and escalation processes, coordinate emergency

preparedness and address compliance gaps. 4 Team Management
- Build, lead and develop the operations team, leading by example through ownership,

empathy, professionalism and a hands-on approach.
- Define roles, responsibilities and performance expectations; assign work and monitor

delivery.
- Conduct team huddles, feedback discussions and performance reviews, recognising

strong performance and addressing gaps promptly.
- Foster a team-oriented, accountable culture; resolve team concerns and support

engagement and retention.
- Ensure operational coverage across shifts, weekends and holidays, with clear





handovers and escalation arrangements. 5 Stakeholder Management
- Act as the bridge between operations, psychiatry, psychology, nursing and Amaha’s

senior management.
- Facilitate cross-functional reviews to resolve dependencies, address service gaps

and follow through on agreed actions.
- Coordinate with central HR, finance, marketing, procurement and technology teams

to secure timely support.
- Escalate critical issues promptly, with clear communication, defined ownership and

timely resolution. Qualifications A bachelor’s/ master’s degree in hospital administration, healthcare management, business administration or a related field.

Additional Information

At least 7 years of relevant experience, including managing and leading hospital operations across OPD and IPD and responsibility for multiple operational functions and teams.

- Experience managing budgets, monitoring financial performance and driving cost

efficiency.
- Working knowledge of hospital operations, compliance, licensing, patient safety and

quality requirements.
- Strong people leadership, with a hands-on approach and the ability to lead by

example, coach teams and build accountability.
- Strong organisational and administrative skills, attention to detail, and the ability to

manage daily operations while improving processes.
- Effective communication and collaboration with clinical teams and senior

management.
- Sound judgement, prioritisation and problem-solving skills, including calm handling of

non-clinical crises and timely escalation of clinical emergencies.
- Based in Bengaluru, with the ability to communicate in English, Hindi and Kannada

📌 Head of Hospital P&L and Operations (Bangalore Metropolitan Area)
🏢 Amaha
📍 Bangalore Metropolitan Area