About Ultimutt

Ultimutt is an at-home pet grooming company operating across Gurgaon, South Delhi and Faridabad. Our trained groomers come to the pet parent's doorstep, so pets are groomed in a calm, familiar setting without the stress of travel or salon waits.

Customers book through our app, website and a dedicated sales team, and a growing share choose our memberships for regular grooming. We are a founder-led team building the most trusted pet care brand in NCR, and we are hiring people who want real ownership and will build, not just manage.

Why join us

- Real ownership from day one in a fast-growing, founder-led company.
- Work directly with the founders on problems that shape the business.
- A brand people love, built around pets and the people who care for them.

Location Gurugram, Haryana (with travel across Gurgaon, South Delhi and Faridabad)

Employment

Full time

Role summary

Lead and scale our inside sales team, which today drives the majority of our bookings. You will own booking volume and membership sales, build the team and its processes, and turn a young team into a high-performance sales engine.

What you will do

- Own monthly booking and membership sales targets for the sales team.
- Lead,



coach and grow a team of team leads and sales agents; hire and onboard new agents.
- Build call scripts, objection handling, lead prioritisation and follow-up processes in our CRM.
- Design and run incentive plans that reward both booking volume and membership conversion.
- Track daily performance on dashboards (calls, connects, conversions, memberships) and run daily reviews.
- Work with Marketing on lead quality and with Supply to ensure bookings match groomer availability.

What we are looking for

- 6–10 years in B2C inside sales or tele-sales, with at least 3 years leading teams of 10+.
- Proven record of hitting targets and improving conversion rates.
- Hands-on with CRMs and sales dashboards; strong grip on numbers.
- Fluent in Hindi and English; a hands-on leader who will take calls when needed.

Good to have

- Experience selling memberships or subscriptions.
- Background in home services, healthcare or consumer services

How success is measured

- Monthly bookings via sales
- Membership conversion rate
- Revenue per agent
- Agent retention and ramp-up time

📌 Head of Inside Sales (Delhi)
🏢 Ultimutt™
📍 Delhi