We are looking for an experienced Head – Aftersales to lead our pan-India service and aftermarket operations.
Key Responsibilities
- Lead service, breakdown support, commissioning, warranty and preventive maintenance
- Drive growth in spares, AMC, service and retrofit business
- Improve customer retention and consumables recapture from the installed base
- Improve service SLA, first-time-fix rate and reduce repeat breakdowns
- Develop and monitor Regional Service Managers and Service Engineers
- Build technical competency and certification programs
- Standardize service, commissioning and warranty processes
- Drive CRM-based service monitoring, dashboards and regular KPI reviews
- Coordinate with Sales, Stores, SCM and technical teams for effective customer support
Key KPIs
- Customer satisfaction and service SLA
- First-Time Fix Rate and repeat breakdown reduction
- On-time commissioning
- Growth in Spares, AMC, Service and Retrofit revenue
- Customer retention and recapture
- Engineer productivity and team development
Candidate Profile
- 12–18+ years in Aftersales / Service / Aftermarket leadership
- Experience in industrial capital equipment, CNC, machine tools, automation, Fiber Laser or Plasma preferred
- Strong commercial understanding of spares, AMC and retrofits
- Experience managing multi-location service teams
- Strong customer handling, leadership and process-management skills
- Positive exposure to CRM/ERP and data-driven service management
📌 Head – Aftersales (Pune)
🏢 ProArc Welding u0026amp; Cutting Systems
📍 Pune
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