HCLTech is Hiring for Sr.

Quality Team

Lead || US Healthcare || Chennai Location Work Location: ELCOT Shollingnallur, Chennai

Designation: Sr.

Quality Team

Leader (US Healthcare)

Experience: 6 - 9 years (Team Handling Experience is a must)

Shift: US Shift Timings JOB SUMMARY This position is responsible for day-to-day management of the staff in support of (HCL Client’s) healthcare business operations overseeing all Quality related activities. In addition, this position is responsible for identifying, recommending, and implementing process & system solutions with a focus on a great customer experience and a cost-effective, high-performing operation.

Roles and Responsibilities Manage day-to-day Quality operations and directs the team responsible for Quality control activities

Manage and meet performance targets for Accuracy, Client SLA, quality scores, value add’s and customer satisfaction

Ensure quality and efficiency measures are met within the team and in accordance with service level agreements

Use business tools and Healthcare RCM knowledge to identify problem areas and document business requirements

Establish and maintain effective work procedures

Review and ensure process follow internal policy requirements and external regulations.

Coordinate, participate, and/or manage multiple projects assigned by senior management

Interface and coordinate with various stakeholders

Mentor the Green/Yellow belt projects and drive continues improvements

Be a single point of contact for Quality errors and plot action plans to improve performance

ISO preparations and understanding of ISO requirements for Audit readiness

Good understanding of Quality principles & QC tools and apply as need arises. EDUCATION/EXPERIENCE





Bachelor’s degree in any stream (may substitute two years of relevant experience per one year of required education)

3 years of relevant work experience-: Healthcare RCM (BPO) experience will be preferred with good communication.

3 years of experience in line audit, of which minimum 2yrs supervising quality auditors (higher years of experience for higher bands)

Experience in managing customer relationship thru Review calls, reporting and calibration for the portfolio responsible for.

SKILLS AND COMPETENCIES

Six sigma green belt/Black belt certification to drive continues improvement across all Projects responsible for

Exceptional leadership skills, including the ability to manage through a shared vision and path to success

Ability to create, communicate and manage SLA metrics that support operational targets

Excellent problem-solving skills and ability to use good judgment to make decisions

Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management

Robust analytical skills and desire to research problems to seek resolution

2+yrs of experience in team management , including performance monitoring and mentoring team members.

Exceptional verbal and written communication skills

Exceptional customer service abilities to handle difficult customers

Proficiency in Microsoft Office suite

Strong time management and organizational skills

Understanding customer needs and requirements to develop effective quality control processes.

NOTE: We are looking for candidates with prior experience in Healthcare Quality Analysis (AR Denial Management). If you don't have relevant experience in this field, please do not apply.

📌 HCLTech || Immediate Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location (Mumbai)
🏢 HCLTech
📍 Mumbai