- Desktop Support:
- Installing and configuring operating systems and applications on user desktops
- Troubleshooting hardware issues like malfunctioning peripherals, display problems, and system crashes
- Managing software updates and patching
- Assisting with recent employee workstation setup
- Providing technical support to users regarding software applications
- Network Support:
- Monitoring network performance and identifying potential issues
- Troubleshooting network connectivity problems like slow speeds, connection drops, and access issues
- Managing network security by implementing and maintaining firewalls and access controls
- Configuring network devices like routers and switches
- Maintaining network documentation and diagrams
- General Support:
- Responding to user support tickets and requests
- Performing remote troubleshooting using remote desktop tools
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- Identifying trends in technical issues and proposing solutions
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Required Skills
- Strong understanding of computer hardware and software
- Proficiency in networking protocols and concepts (TCP/IP, DNS, DHCP)
- Experience with operating systems like Windows, macOS, and Linux
- Ability to troubleshoot technical issues efficiently
- Excellent communication and interpersonal skills to interact with users of varying technical abilities
- Problem-solving and analytical skills to diagnose root causes of issues