Key Responsibilities (KRAs)

- PREP – Pre-Client Visit Preparation

1.Information Centre Management:

1. Ensure all daily logs, reports, and submissions are completed before store opening.
2. Review client appointments and identify HNIs or management guests scheduled for the day.
3. Ensure information is up-to-date across all desks (Front Desk, Coordination Desks,QRD).
4. Setting Readiness:
5. Ensure the front desk team is briefed and prepared.
6. Validate that all 14 touch points across 4 coordination desks, front desk, and QRD are operational and client-ready.
7. Ensure associates are in position and prepared for their roles.

PRESENT – During the Client Visit

Client Journey Oversight:

1. Monitor and manage the client journey across all 14 critical touch points.
2. Coordinate with desk associates to ensure smooth transitions and timely responses.
3. Be physically present during high-priority interactions (e.g., in lounges during sales discussions).

❖ Sales Support:

1. Ensure the Seven Steps of Hospitality (internal proprietary process) are followed by associates.
2. Support associates and clients during sales conversions,



escalating as necessary.

- POST – After the Client Visit
- Billing or Concern Follow-up:
- If a sale is made, ensure smooth handoff to the Cash Desk for billing.
- If not, ensure a Concern Report is generated and a follow-up consent is taken from the client.
- After-Sales & QRD Coordination:
- Oversee the QRD team to ensure accurate measurements, effective client communication, and seamless pick-up experiences post-alteration.
- Ensure hospitality and information flow remain consistent during all after-sales visits.
- Escalation Management & Feedback Mechanisms
- Real-time Escalation Handling:
- Intervene and resolve any client issues or escalations occurring across desks or during visits.
- Maintain composure and brand tone in all escalated interactions.
- Feedback Collection & Implementation:
- Ensure client feedback is collected at various stages of interaction.
- Relay key insights to relevant departments and assist in implementing service improvements.

📌 Guest Relations Manager (Hyderabad)
🏢 Dazzles Studio
📍 Hyderabad