Company Description GMS Group – Loyalty Solutions is a multinational organization headquartered in Singapore, specializing in customized loyalty marketing solutions and technology products for the hotel industry. Founded in 1999, the company has grown to a network of over 100 offices across 15 countries in Asia Pacific and employs more than 1,300 team members. With over two decades of experience, GMS designs, implements, and manages tailored loyalty programs for diverse hotel brands.

Its operations and marketing teams focus on driving incremental food and beverage member spend by helping hotels optimize their F&B; operations. Candidates joining GMS can expect to work in a dynamic, service-driven environment that partners closely with leading hotels.

Role Description This is a full-time, on-site Guest Relations Executive role based in Gurugram.

The Guest Relations

Executive will welcome guests, manage front desk and receptionist duties, and ensure a qualified and courteous experience for all visitors and members. The role involves handling inquiries via phone, email, and in person, providing information on loyalty programs, and resolving customer concerns promptly.

The Guest Relations

Executive will support sales initiatives by promoting membership benefits,



assisting with enrollments, and coordinating follow-ups. Daily responsibilities also include maintaining accurate records, collaborating with hotel and internal teams, and upholding brand standards in communication and service.

Qualifications

- Strong Guest Relations and Customer Service skills to ensure a positive, professional experience for guests and loyalty program members.
- Effective Communication abilities, including clear verbal and written communication and active listening skills.
- Sales and membership promotion skills to support program enrollments, upselling, and cross-selling of loyalty offerings.
- Experience with Receptionist Duties, including front desk operations, visitor handling, call management, and appointment coordination.
- Previous experience in hospitality, hotel operations, or loyalty programs is an advantage.
- Comfort with basic computer applications and CRM or customer database systems.
- Ability to work in a fast-paced environment, manage multiple tasks, and maintain attention to detail.
- Diploma or bachelor’s degree in hospitality, business, or a related field preferred.

📌 Guest Relations Executive (Gurugram)
🏢 GMS Group - Loyalty Solutions
📍 Gurugram