- GUEST RELATION

Position: Guest Relation Executive

Department: Guest Relations / Front Office

Location: Metro Mind Hospitals, Kochi

Employment Type: Full-Time

ABOUT METRO MIND

Metro Mind Hospitals is a psychiatric and mental healthcare institution committed to providing patient-centred mental healthcare in a professional, safe, and supportive environment.

JOB SUMMARY

We are looking for a Guest Relation Executive who will be responsible for welcoming and assisting patients, bystanders, visitors, and other guests while ensuring a smooth and positive experience throughout their interaction with the hospital.

The candidate should have excellent communication skills, a polite and skilled approach, and the ability to coordinate effectively with different hospital departments.

KEY RESPONSIBILITIES

- Welcome and assist patients, bystanders, visitors, and guests in a courteous and professional manner.
- Understand guest requirements and provide appropriate assistance or guidance.
- Guide patients and bystanders regarding hospital services, departments, consultation procedures, and general facilities.
- Coordinate with reception, nursing, doctors, administration, pharmacy, billing, and other departments as required.
- Assist patients and bystanders during registration, appointments, admissions, discharge, and other hospital procedures.
- Handle basic queries and concerns professionally and direct complex issues to the appropriate department.
- Follow up on patient or guest requests and ensure timely resolution.
- Maintain effective communication with patients and their families while respecting privacy and confidentiality.
- Monitor the waiting area and assist guests who may require additional support.
- Collect patient/guest feedback and communicate relevant concerns to the concerned department.
- Support the hospital in maintaining a calm, welcoming,



and patient-friendly environment.
- Assist with VIP/important guest visits and hospital events when required.
- Maintain proper records of guest interactions, feedback, complaints, and follow-ups.
- Handle telephone calls and other communication related to guest assistance when required.
- Follow hospital policies, procedures, and professional standards at all times.
- Perform other guest-relations and administrative duties assigned by the management.

REQUIRED SKILL

- Excellent verbal and written communication skills.
- Pleasant, polite, and professional personality.
- Solid interpersonal and people-handling skills.
- Good listening and problem-solving abilities.
- Ability to handle patients and bystanders with patience and empathy.
- Good coordination and follow-up skills.
- Basic computer knowledge and proficiency in MS Office/Google Workspace.
- Ability to maintain confidentiality and professionalism.
- Ability to work effectively in a hospital environment.

EDUCATIONAL QUALIFICATION

- Bachelor's degree in Hospital Administration, Business Administration, Management, Psychology, Social Work, Hospitality, or a related field.
- Freshers may apply.
- Candidates with experience in hospital guest relations, front office, customer service, hospitality, or healthcare administration will be an advantage.

EXPERIENCE Freshers are welcome to apply.

Relevant experience in healthcare, hospitality, customer service, or front-office operations will be an added advantage.

PREFFERD CANDIDATE

- Professional and well-groomed.
- Patient and approachable.
- Confident in communicating with different types of people.
- Comfortable working in a hospital environment.
- Willing to take responsibility and coordinate with multiple departments.
- Strong customer/patient service orientation.

Interested candidates can share their updated resume to [email protected]

📌 Guest Relation Executive (Kochi)
🏢 Metro Mind
📍 Kochi