Mihra Mist Resort | Wayanad, Kerala

Employment: Full-time

Salary: ₹10,000 – ₹15,000 per month

Probation: 3 Months

Accommodation & Meals: Provided

About Mihra MistMihra Mist is a luxury nature resort in Wayanad, Kerala, surrounded by misty hills, tea estates and forest landscapes. The resort is focused on personalised hospitality, memorable guest experiences and responsible, nature-inspired tourism.

As we continue to build our hospitality team, we are looking for a Guest Experience Executive who will be responsible for delivering a warm, professional and personalised experience to every guest while supporting reservations and smooth front-office operations.

The OpportunityThe Front Office Executive will be the first point of contact for our guests and will play an important role in creating a positive guest experience from enquiry and reservation through arrival, stay and departure.

The ideal candidate should be well-groomed, confident, courteous and comfortable communicating with guests in person, over the telephone and through digital channels.

Key ResponsibilitiesFront Office & Guest Relations

- Welcome guests warmly and provide a professional arrival experience.
- Manage check-in and check-out procedures efficiently.
- Handle guest enquiries through telephone, WhatsApp and email.
- Assist guests with information regarding the resort, facilities, activities and local attractions.
- Coordinate guest requests with Housekeeping, F&B;, Kitchen and Maintenance teams.
- Ensure timely resolution of guest requests and concerns.




- Maintain a high standard of guest service throughout the guest journey.
- Handle guest feedback and complaints professionally and escalate issues when required.
- Maintain professional grooming and front-office presentation at all times.

Reservations & Sales Support
- Handle room reservation enquiries and booking confirmations.
- Follow up on enquiries and assist in converting them into confirmed bookings.
- Maintain accurate reservation and guest records.
- Coordinate bookings received through the resort's direct channels and OTA platforms.
- Assist guests with room selection, packages and resort offerings.
- Support the team in achieving occupancy and revenue targets.
- Maintain proper communication with guests before arrival and after departure.

Front Office Administration
- Maintain daily arrival, departure and occupancy information.
- Coordinate room status with Housekeeping.
- Maintain guest registration and relevant front-office records.
- Handle billing and payment-related coordination as required.
- Follow established Front Office SOPs and service standards.
- Maintain confidentiality of guest information.
- Assist with shift handovers and daily front-office reporting.

Ideal Candidate
- Degree/Diploma in Hotel Management, Hospitality Management,



Tourism or a related field.
- 1–3 years of Front Office or hospitality experience preferred.
- Freshers with the right attitude and communication skills may also be considered.
- Excellent spoken and written English.
- Malayalam/Hindi language skills will be an advantage.
- Good interpersonal and communication skills.
- Friendly, confident and guest-oriented personality.
- Well-groomed and professional appearance.
- Basic knowledge of PMS, OTA platforms and reservation systems is an advantage.
- Ability to work in shifts, including weekends and holidays.
- Ability to remain calm and professional while handling guest concerns.
- Strong willingness to learn and grow within the hospitality industry.

What We Offer
- ₹10,000 – ₹15,000 per month
- Free accommodation
- Free meals
- 3-month probation period
- Performance-based continuation
- Opportunity for salary growth based on performance and experience
- Professional exposure to luxury resort operations
- Career growth opportunities within a growing hospitality brand

Who We Are Looking ForWe are looking for a warm, professional and guest-focused hospitality qualified who understands that exceptional hospitality is created through attention to detail, courteous communication and genuine care for guests. If you are passionate about Front Office operations, guest relations and hospitality, we invite you to become part of the Mihra Mist team.

Location: Mihra Mist Resort, Wayanad, Kerala

Employment Type: Full-time

📌 Guest Experience Executive (Mananthavady)
🏢 Mihra Mist
📍 Mananthavady