Role: Group Lead – Employee Benefit

Location: Pune

Band / Grade: BPO4/5

for Group Lead – Employee Benefit

Key Responsibilities:

- Spearhead the Employee Benefits Line of business
- Review claims processed by the team for correctness and completeness
- Serve as SPOC for stakeholders addressing inquiries and providing updates
- Guide the team of processors and oversee their performance
- Analyze claims to identify trends, detect potential frauds and areas of Improvements
- Diligently attend to escalation
- Publishing reports to leadership on performance metrices
- Maintain Proper documentation of processes and cross skilling of resources
- Ensure SLA’s & KPI’s are consistently met
- To have Finance & Accounting background (AP/AR)

Work Experience:





~ 10 to 15 years of experience managing Client management in the FnA background/HRO background, claim reimbursements, especially travel claims

~Minimum 3 Years as Team Lead, Minimum 25 Team members managed

Skills and Qualification:

- CA Inter passed
- Robust Communication skills
- Analytical and Problem solving bent of mind
- Able to work under pressure to meet timelines
- Able to effectively collaborate
- Customer Centric behavior

Technical Experience

- Experience in MS Office, MS Excel, SAP

Must have Skill: Travel Claims Processing, Reimbursement, MS Excel, SAP HCM/ERP Tool/SuccessFactors, Minimum 3 Years as Team Lead, Minimum 25 Team members managed

📌 Group Lead - Employee Benefit (Pune)
🏢 Tata Consultancy Services
📍 Pune