Roles and Responsibilities :
- Provide email and chat support to customers, responding to their queries and concerns in a timely and qualified manner.
- Process customer requests, resolve issues, and escalate complex problems when necessary.
- Maintain accurate records of all interactions with customers using our CRM system.
- Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
Job Requirements :
- 0-5 years of experience in non-voice process or similar role (customer service).
- Excellent written communication skills for effective email and chat correspondence.
- Ability to work on rotational shifts including evenings, weekends, and holidays as required by the business needs.
📌 Graduate Freshers eligible For chat role (Jaipur)
🏢 TP
📍 Jaipur