Interview Type: Face-to-face Interview About WNS: WNS is a leading global Business Process Management (BPM) company and, following its acquisition by Capgemini, is now part of the Capgemini Group. WNS brings deep domain expertise and technology-driven solutions across industries including Insurance, Banking & Financial Services, Healthcare, Travel, Retail, and Manufacturing, helping global organizations enhance customer experience, operational efficiency, and business performance.
As part of the Capgemini Group, WNS offers employees the opportunity to work with leading global clients, gain international exposure, and build expertise across diverse business processes. With a strong focus on innovation, digital transformation, and professional development, WNS provides a agile environment for building a successful long-term career. We are looking for enthusiastic and customer-focused professionals to join our International Voice Process – General Insurance (Claims Processing) team.
The selected candidates will be responsible for handling inbound and/or outbound customer calls, resolving insurance-related queries, providing accurate information, and delivering a high-quality customer experience.
The ideal candidate should have strong English communication skills, good listening ability, a customer-oriented approach, and the flexibility to work in international shifts. Key Responsibilities:
Handle customer calls for international clients professionally and efficiently
Understand customer requirements and help them with best available options
Maintain high standards of communication and customer satisfaction
Adhere to process guidelines and quality parameters