The Front Office Executive is responsible for providing excellent customer service to patients and visitors by managing reception activities, patient registration, appointment scheduling, and handling inquiries. The role ensures a smooth and positive patient experience while maintaining professional communication and coordination with various hospital departments.

Key Responsibilities

- Welcome patients, attendants, and visitors in a courteous and professional manner.

- Register patients accurately in the Hospital Information System (HIS).

- Schedule, reschedule, and confirm appointments for consultants and diagnostic services.

- Guide patients regarding hospital services, departments, consultation timings, and procedures.

- Handle patient inquiries, phone calls, and email communications promptly.

- Verify patient demographic and insurance details during registration.

- Coordinate with clinical and non-clinical departments to facilitate patient care.

- Maintain accurate records of patient registrations and appointments.

- Manage patient queues and ensure smooth patient flow at the reception area.

- Address patient concerns and escalate issues to the concerned department when required.





- Ensure confidentiality of patient information and hospital records.

- Follow hospital policies, customer service standards, and quality guidelines.

Qualification & Experience

- Any Graduate / BBA / BHM / MBA / MHA / MHM.

- 1–4 years of experience in Hospital Front Office, Reception, Patient Relations, or Customer Service.

- Freshers with good communication skills may also apply.

Required Skills

- Excellent communication skills in English, Telugu, and Hindi.

- Strong customer service and interpersonal skills.

- Computer proficiency and knowledge of MS Office.

- Ability to handle multiple tasks in a quick-paced environment.

- Professional appearance and positive attitude.

- Good coordination and problem-solving skills.

- Ability to work in rotational shifts.

Preferred Experience

- Experience in hospitals, healthcare, hospitality, hotels, aviation, or customer service industries.

- Knowledge of Hospital Information Systems (HIS) will be an added advantage.

Pay: ₹16,000.00 - ₹35,000.00 per month

Benefits

- Health insurance

- Provident Fund

Work Location: In person

📌 Front Office Executive (Malakpet)
🏢 Yashoda Hospitals Somajiguda, Hyderabad
📍 Malakpet