The Front Office Executive is responsible for welcoming and assisting patients and visitors, managing patient registration, scheduling appointments, handling telephone calls and enquiries, and providing accurate information regarding hospital services and facilities. The role involves coordinating with doctors, nursing staff, billing, laboratory, pharmacy, and other departments to ensure smooth patient flow and efficient service delivery. The executive must maintain accurate patient records, ensure confidentiality of patient information, address patient concerns promptly, manage the reception area efficiently, and provide courteous and qualified customer service at all times.
The position also requires adherence to hospital policies, standard operating procedures, and administrative guidelines while contributing to patient satisfaction and the overall efficiency of hospital operations