A Front Office Manager oversees daily reception or front desk operations, supervises staff, and ensures visitors and guests receive professional, welcoming service.Role OverviewThe Front Office Manager acts as the primary link between guests or clients and the internal operations of an organization, such as a hotel, corporate office, or healthcare facility. They balance administrative tasks with team leadership to maintain a smooth, efficient front-of-house setting.

Key Responsibilities

- Staff Management: Supervise, train, and mentor front desk agents, receptionists, and support staff while scheduling work shifts.

- Guest and Customer Relations: Greet visitors, manage check-in and check-out processes, and resolve complaints or special requests promptly.

- Department Coordination: Communicate closely with housekeeping, maintenance, and other internal departments to align daily service delivery.

- Administrative Duties: Monitor office or department budgets, order supplies, manage billing records, and prepare performance reports.

- Policy Enforcement:



Ensure compliance with company security, cash-handling, and credit procedures.

Requirements and Skills

- Education: High school diploma or associate degree; a bachelor’s degree in hospitality management, business administration, or a related field is often preferred.

- Experience: Previous client services, front desk, or office management experience.

- Communication: Exceptional interpersonal, verbal, and written communication abilities.

- Technical Proficiency: Familiarity with front desk software, property management systems (PMS), and basic office applications.

- Problem-Solving: Strong leadership, conflict resolution, and decision-making skills under fast-paced conditions.

Pay: ₹21,000.00 - ₹25,000.00 per month

Education

- Bachelor's (Preferred)

Experience

- Hotel Front Office: 5 years (Preferred)

Shift availability

- Day Shift (Preferred)

- Night Shift (Preferred)

Work Location: In person

📌 Front Office Manager (Khairani)
🏢 HOTEL CENTRAL PLAZA
📍 Khairani