Front Office Manager

Job Summary

We are looking for an experienced and dynamic Front Office Manager to oversee the complete Front Office and Reservations operations of a premium resort. The candidate will be responsible for delivering exceptional guest experiences, maintaining service standards, maximizing room revenue, and ensuring smooth and effective operations.

Key Responsibilities

- Manage complete Front Office, Reception, Reservations, and Guest Relations operations.
- Independently manage OTA platforms, including rates, inventory, availability, promotions, content, and reservations.
- Drive room revenue and occupancy through effective revenue management, pricing, and online distribution strategies.
- Monitor competitor pricing, market trends, demand, and online performance.
- Manage direct bookings, enquiries, group reservations, cancellations, modifications, and pre-arrival communication.
- Coordinate with Sales & Marketing to develop packages, promotions, offers, and campaigns.
- Ensure smooth and professional check-in/check-out and personalized guest service.
- Monitor guest feedback, online reviews, and service recovery to maintain a strong online reputation.
- Coordinate closely with Housekeeping, F&B;, Accounts, and other departments for seamless guest operations.




- Monitor daily occupancy, ADR, RevPAR, revenue, pickup, and reservation reports.
- Ensure proper billing, cash handling, night audit, documentation, and SOP compliance.
- Train, motivate, and supervise the Front Office team while maintaining 4-star service standards.
- Identify opportunities for upselling, cross-selling, repeat business, and direct bookings.
- Ensure compliance with hotel policies, safety standards, and statutory requirements.

Requirements
- 3–5 years of Front Office/Reservations experience in a 4-star/5-star hotel or resort.
- Strong hands-on experience with OTA management and hotel PMS.
- Good understanding of revenue management, room pricing, online distribution, and hotel sales.
- Excellent communication, leadership, guest-handling, and problem-solving skills.
- Strong commercial and target-oriented approach.
- Ability to work independently and lead a team effectively.
- Professional grooming and a guest-focused attitude.

Job Type: Full-time Industry: Hospitality / Hotels & Resorts

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Commuter assistance
- Food provided
- Health insurance

Work Location: In person

📌 Front Office Manager (Dharamshala)
🏢 Antaraal Resort u0026
📍 Dharamshala