Role Description The Front Office Manager is responsible for overseeing all front office operations to ensure a seamless and welcoming guest experience. This full-time, on-site role is based at Fortune Park Hotels Ltd in Amritsar. Day-to-day responsibilities include supervising front desk staff, managing check-in and check-out processes, handling guest inquiries and concerns, and ensuring high standards of customer service and satisfaction.

The role involves coordinating room allocations, maintaining accurate records, implementing front office policies and procedures, and collaborating with other departments to support smooth hotel operations.

The Front Office

Manager also monitors performance metrics, trains team members, and supports revenue and occupancy goals while upholding brand standards.

Qualifications

- Strong front office and customer service skills, with a focus on customer satisfaction and guest relationship management.




- Proficiency in office administration, including scheduling, documentation, and coordination of front desk activities.
- Excellent communication skills for interacting with guests, team members, and cross-functional departments.
- Prior experience in hotel front office operations or hospitality management, preferably in mid-market or upscale properties.
- Ability to lead, mentor, and motivate a diverse team in a rapid-paced environment.
- Familiarity with hotel property management systems (PMS) and basic IT skills.
- Strong problem-solving, conflict resolution, and decision-making abilities.
- Diploma or degree in Hospitality Management or a related field is preferred.
- Flexibility to work shifts, weekends, and holidays as per operational requirements.

📌 Front Office Manager (Amritsar)
🏢 Fortune Park Hotels
📍 Amritsar