Job Location: New Town, Kolkata

Industry: Software Development

Functional Area: Front Office / Business Development / Sales Support

Position: Front Office Executive

Employment Type: Full Time

Experience: 0-2 years

Education: Any Graduate (Any Specialization)

We are looking for a Front Office Executive who will be responsible for managing the front-office activities, handling incoming calls, maintaining attendance and call records, and supporting the business development and marketing team through regular follow-ups with prospective business contacts.

The ideal candidate should have good communication skills, a confident personality, basic computer knowledge, and an interest in business development and software products.

Key Responsibilities

- Maintain and update the daily attendance records of employees.
- Attend and manage incoming calls received on the office landline and official mobile phone.
- Handle incoming calls professionally and direct them to the appropriate department or employee.
- Make outbound cold calls to targeted business contacts to introduce and promote the company's software products and services.
- Explain basic information about the company's software products to prospective customers.
- Maintain accurate call records and contact details of all prospects.
- Regularly follow up with prospective business contacts through calls and other appropriate communication channels.
- Understand the requirements and interests of prospects and identify potential business opportunities.
- Try to convert interested contacts into qualified leads for the sales/business development team.
- Maintain proper records of follow-up activities, responses,



requirements and lead status.
- Coordinate with the Marketing and Business Development teams regarding prospective leads.
- Prepare and share regular updates on calling activities, follow-ups and lead generation.
- Perform other front-office and administrative responsibilities as assigned by the management.

Required Skills

- Good English, Bengali and Hindi communication and interpersonal skills.
- Confident and skilled telephone communication.
- Ability to communicate with business owners, decision-makers and prospective customers.
- Basic knowledge of MS Office / Google Workspace and computer operations.
- Good record-keeping and organizational skills.
- Ability to maintain call and lead records accurately.
- Good follow-up and relationship-building skills.
- Self-motivated and target-oriented approach.
- Ability to work independently as well as in a team.

Qualification

- Any Graduate from a recognized university.
- Candidates with a background in Business Administration, Marketing, Commerce or related fields will be preferred.
- Freshers with good communication skills are welcome to apply.

Preferred Candidate Profile The candidate should be polite, confident, disciplined and proactive, with the ability to communicate professionally over the phone. The role is suitable for someone who is interested in developing a career in front-office operations, telecalling, lead generation, marketing and business development. Job Type: Full-time

Pay: Up to ₹144,000.00 per year

Education

- Bachelor's (Preferred)

Language:
- fluent in English, Bengali and Hindi (Preferred)

Work Location: In person

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