Hotel Stay Banaras is looking for a smart, confident and guest-focused Front Office Executive to join our team. The candidate will be responsible for handling front desk operations during the night shift and ensuring a seamless experience for our guests from arrival to departure.
Core responsibilities
•Manage and supervise all Front Office operations during the night shift.
•Ensure smooth check-in and check-out procedures and a high standard of guest service.
•Handle guest queries, requests, complaints and escalations professionally.
•Coordinate with Housekeeping, Security, F&B; and other departments for seamless guest services.
•Monitor room status, reservations, arrivals, departures and billing.
•Ensure accurate night audit, cash handling and daily reports.
•Maintain proper records and ensure compliance with hotel policies and SOPs.
•Handle emergency situations and resolve operational issues during the night.
•Conduct shift handovers and ensure all pending matters are communicated effectively.
Candidate profile and key Competencies
- 3–6 years of experience in Front Office / Hotel Operations.
- Previous experience as Front Office Manager / Assistant Front Office Manager / Front Office Supervisor preferred.
- Graduate/Diploma in Hotel Management or relevant qualification.
- Valuable communication and interpersonal skills.
- Strong guest-handling and problem-solving abilities.
- Knowledge of hotel PMS and night audit procedures.
- Ability to independently manage the property during the night shift.
- Candidates with experience in a similar hotel/property will be preferred.