Responsibilities

- Welcome guests warmly on arrival

- Handle check-in and check-out procedures efficiently

- Verify guest details, IDs, and reservations

- Provide information about hotel services, facilities, and local areas

- Manage room bookings through system/phone/email

- Update reservation details accurately

- Coordinate with housekeeping for room availability

- Handle guest queries, complaints, and requests politely

- Ensure quick resolution or escalate to senior staff

- Maintain a skilled and friendly attitude at all times

- Prepare guest bills and ensure accuracy

- Handle cash, card, and online payments

- Maintain proper records of transactions

- Work closely with housekeeping, security, and F&B; departments





- Ensure smooth communication between departments

- Maintain front desk records and reports

- Keep reception area clean and organized

- Follow hotel policies and SOPs

- Good communication skills (English + Hindi is a plus)

- Basic computer knowledge (PMS, MS Office)

- Customer service attitude

- Problem-solving skills

- Professional appearance and behavior

Qualifications

- Minimum: 12th pass / Graduate preferred

- Experience: 2 years in hotel or hospitality industry

Benefits

- Food provided

- Provident Fund

Work Location: In person

📌 Front Office Associate (Raipur)
🏢 Hotel Vennington Court
📍 Raipur