Front Office Assistant Manager

Department: Front Office

Reports To: Front Office Manager / General Manager

Location: Vrindavan

Employment Type: Full-Time

Job Summary

We are looking for a friendly, well-organized, and customer-focused Front Office Assistant Manager to support the Front Office Manager in managing daily front desk operations. The role involves supervising the front office team, ensuring smooth guest check-ins and check-outs, handling guest concerns, and maintaining high standards of hospitality and service.

Key Responsibilities

Assist the Front Office Manager in managing daily front office operations.

Supervise and support front desk staff during shifts.

Ensure smooth and efficient check-in and check-out processes.

Welcome guests warmly and provide professional assistance throughout their stay.

Handle guest queries, requests, and complaints in a polite and timely manner.

Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments.

Monitor room availability, reservations, and guest requirements.

Ensure accurate guest records, billing, and front office documentation.

Handle cash, card payments, and other front desk transactions as required.

Conduct shift briefings and ensure proper handovers between teams.





Train and guide front office staff on hotel procedures and guest service standards.

Support the team during busy periods and resolve operational issues.

Maintain a professional and welcoming appearance at the front desk.

Ensure hotel policies, SOPs, and service standards are followed.

Assist with VIP guest handling and special guest requests.

Prepare and maintain daily front office reports when required.

Requirements

Bachelor’s degree or diploma in Hotel Management, Hospitality, or a related field.

2–4 years of experience in hotel front office operations, preferably with supervisory experience.

Valuable communication and interpersonal skills.

Strong guest-handling and problem-solving abilities.

Basic knowledge of hotel reservation/PMS systems.

Good computer and MS Office skills.

Ability to work in shifts, including weekends and holidays.

Professional, presentable, and customer-focused approach.

Key Skills

Guest Relations

Front Office Operations

Team Supervision

Communication Skills

Problem Solving

Reservation & Billing Handling

Complaint Resolution

Team Coordination

- Leadership & Time Management

Salary- As per Experinece and company stansards

📌 Front Office Assistant (Vrindavan)
🏢 Ramada Encore Vrindavan
📍 Vrindavan