Company: Livstel

Location: Mangalore

Employment type: Full-time, on-site

Salary: ₹14,000–₹18,000 per month, based on hospitality experience, communication skills and booking-conversion ability

Experience: Freshers and experienced candidates may apply

Probation: 6 months

About Livstel

Livstel is a modern, fully air-conditioned hostel offering comfortable dormitory-style accommodation in Mangalore. We are looking for a confident, well-groomed and service-oriented professional to manage our reception, guest enquiries and reservations.

This is more than a traditional receptionist position. The selected candidate will take ownership of guest communication from the first enquiry through check-out and help deliver a welcoming, organised and reliable Livstel experience.

Key Responsibilities

- - Attend incoming telephone calls, WhatsApp messages, emails and booking enquiries promptly and professionally.
- - Answer questions about accommodation, pricing, facilities, availability, location, policies and nearby services.
- - Convincingly convert genuine enquiries into confirmed bookings without making unauthorised commitments.
- - Manage reservations received through Livstel’s website and online travel platforms.
- - Keep room and bed availability, guest information, booking status and payment records updated.
- - Coordinate guest arrivals, check-ins, check-outs and reservation modifications.
- - Welcome guests warmly and provide accurate information about the property.
- - Verify guest identification and maintain required check-in records.
- - Coordinate with the property manager,



housekeeping and other team members to ensure rooms and beds are ready.
- - Handle routine guest concerns calmly and escalate reliable or sensitive matters to the property manager or founder.
- - Follow up on missed calls, pending enquiries, payment confirmations and booking leads.
- - Encourage satisfied guests to provide genuine feedback and online reviews.
- - Maintain proper shift handovers, call records and reservation notes.
- - Screen routine business calls and messages intended for the founder, respond where authorised and escalate only matters requiring the founder’s attention.
- - Protect guest information and maintain confidentiality while handling calls, records and payments.
- - Take proactive ownership of reception standards and the overall guest experience.
- Candidate Requirements
- - Fluent in English, Kannada, Tulu and Malayalam
- - Clear, confident and persuasive telephone communication
- - Comfortable making and receiving calls throughout the day
- - Basic computer proficiency, including email, spreadsheets, WhatsApp and web-based systems
- - Ability to learn and operate online booking-platform dashboards
- - Well-groomed, punctual and professionally presented
- - Warm,



composed and courteous when dealing with different types of guests
- - Self-driven and able to work responsibly with limited supervision
- - Strong follow-up, organisation and problem-solving skills
- - Ability to take ownership of conversations instead of simply forwarding every enquiry
- - Willingness to coordinate closely with the property manager and founder
- - Comfortable working weekends, holidays or shifts according to hospitality requirements

Previous experience in hospitality, front-office operations, reservations, customer service, telesales or travel is preferred but not mandatory. Freshers who demonstrate strong communication, confidence, computer ability and a genuine hospitality mindset are encouraged to apply.

Performance During Probation The candidate will be evaluated on:

- - Speed and professionalism of enquiry handling
- - Booking-enquiry conversion and follow-up
- - Accuracy of reservation and guest records
- - Quality of guest feedback
- - Coordination with the property team
- - Reduction in routine calls requiring the founder’s involvement
- - Reliability, punctuality, grooming and ownership of the reception
- - Ability to resolve routine matters independently and escalate appropriately

How to Apply

Upload your CV directly at "livstel.com" (https://livstel.com) or email it to "[email protected]" (mailto:[email protected]).

Please mention your current location, languages spoken, relevant experience, expected salary and earliest joining date.

Pay: ₹14,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Front Desk, Reservations & Guest Relations Executive (Mangalore)
🏢 Livstel.com
📍 Mangalore