Front Desk Executive cum Telecaller

Location: Gurugram Campus

Employment Type: Full-time

Department: Admissions / Front Office

About the Role

We are looking for a Front Desk Executive cum Telecaller to be the first point of contact for prospective parents, visitors, students, and other stakeholders. The role combines front-office administration, telephone handling, enquiry management, and admissions support.

The ideal candidate should be warm, articulate, well-presented, and comfortable speaking with parents over the phone and in person. The candidate will play an important role in creating a welcoming and professional experience for everyone interacting with the School.

Key ResponsibilitiesFront Desk & Visitor Management

- Welcome and assist parents, visitors, students, and guests in a warm and professional manner.
- Manage the reception area and ensure it remains organised and presentable.
- Handle incoming calls and direct them to the appropriate department or team member.
- Maintain visitor records and issue visitor passes where required.
- Coordinate appointments, campus visits, meetings, and parent interactions.
- Provide basic information about the School, its programmes, facilities, admission process, and events.
- Manage incoming and outgoing correspondence, courier, and general front-office requirements.

Telecalling & Admissions Enquiries
- Make outbound calls to prospective parents and follow up on admissions enquiries.
- Respond to incoming calls and enquiries professionally and promptly.
- Understand the family's requirements and provide relevant information about the School.
- Follow up with prospective parents at different stages of the admissions journey.
- Schedule campus visits, counselling sessions, meetings, and other appointments.
- Maintain accurate records of all calls, enquiries, follow-ups, and outcomes.




- Ensure timely follow-up on leads generated through digital, walk-in, event, and referral channels.
- Escalate qualified leads and specific parent queries to the Admissions team.

Admissions Support
- Assist the Admissions team with enquiry management and daily coordination.
- Maintain and update prospective-parent information in the admissions/CRM system.
- Support the scheduling of assessments, interactions, school tours, and parent meetings.
- Assist with admission forms, documentation, and other administrative requirements.
- Coordinate communication with prospective families regarding appointments and next steps.
- Support admission events, open houses, workshops, and outreach activities.

Administrative Responsibilities
- Maintain front-office records, registers, and documentation.
- Coordinate with Security, Administration, Transport, Admissions, and other departments as required.
- Assist with basic data entry, reports, and daily administrative tasks.
- Ensure messages and requests are communicated accurately and promptly.
- Handle confidential information with discretion and professionalism.

Qualifications
- Bachelor's degree in any discipline.
- Prior experience in front office, telecalling, customer service, admissions, hospitality, or school administration is preferred.
- Freshers with excellent communication skills may also be considered.

Experience
- 1–3 years of relevant experience in front-office operations, telecalling, customer service, admissions, or a similar role.




- Experience in a school, education, hospitality, or service-oriented environment will be an advantage.

Key Skills & Competencies
- Excellent verbal and written communication skills.
- Strong Hindi and English communication skills; knowledge of additional languages is an advantage.
- Pleasant, warm, and professional personality.
- Robust telephone etiquette and active listening skills.
- Good interpersonal and relationship-building skills.
- Comfortable making outbound calls and following up with prospective families.
- Good organisational and time-management skills.
- Basic proficiency in MS Office, Google Workspace, and CRM/admissions systems.
- Ability to multitask and manage multiple enquiries simultaneously.
- Strong attention to detail and accuracy.
- Patient, courteous, and service-oriented approach.
- Ability to handle sensitive or challenging conversations professionally.

Key Performance Indicators (KPIs)
- Timely and professional handling of calls and visitors.
- Number and quality of enquiry follow-ups.
- Follow-up completion and lead response time.
- Accuracy of enquiry and CRM records.
- Campus visit and appointment scheduling.
- Support towards enquiry-to-admission conversion.
- Parent/visitor experience and service quality.
- Coordination and administrative efficiency.

What We Look For

We are looking for someone who is welcoming, proactive, organised, and confident in communicating with parents. The right candidate should be able to create a positive first impression of the School while efficiently supporting the Admissions team and managing day-to-day front-office responsibilities.

Pay: ₹45,000.00 - ₹60,000.00 per month

Benefits

- Provident Fund

Application Question(s):
- Have you worked with an IB school ?

Work Location: In person

📌 Front Desk Executive cum Telecaller (Gurugram)
🏢 Anandi School
📍 Gurugram