- Ensure timely processing of NOCs and related documentation
- Support collection and verification of customer records and compliance documents
- Maintain accurate records of bookings, requests, and service transactions
- Drive process adherence and documentation accuracy
Customer/Stakeholder Perspective
- Manage resident and tenant move-in and move-out processes
- Facilitate club house, amenity, and common facility bookings
- Handle customer complaints, service requests, and escalations within defined TATs
- Ensure high levels of customer satisfaction and engagement
Internal Process Perspective
- Verify documentation and process NOCs as per company guidelines
- Maintain resident, tenant,
and occupancy databases
- Coordinate with FM, Security, CRM, and Finance teams for customer requests
- Track complaint closure and maintain service request logs
- Generate periodic MIS reports and customer service dashboards
Learning & Growth / Developmental Perspective
- Strengthen customer service and communication capabilities
- Promote a customer-centric culture across the site team
- Drive process improvements and digitization initiatives
- Enhance knowledge of customer service processes and systems