Job Responsibilities

- Understand complete company product and solution portfolio, train and self train on company products
- Understand the customer technical/solution requirement
- Configure/ Program products/ solutions to suit customer field requirements
- Provide pre sale support including on-site and off-site support to customer, product training and application notes
- Provide post sale support to customer including reproducing issues and fixing the same
- Support the internal testing and product validation team
- Detailed reporting and documentation using ticketing system. Report critical issues to management and escalate issue when necessary
- Work with local and international R&D; teams when issues are complex
- Ensure weekly/ monthly MIS reports are maintained and shared

Competency

- · Attention to detail and accuracy
- · Communication: Clear and assertive in nature
- · Planning and organizing
- · Learning: Listening, understanding, grasping, and retaining
- · Team Spirit: Ability to work as a team player and coordinate with other departments
- Attitude: Sincere,



positive, disciplined, cost conscious, persuasive and proactive

Skills and Knowledge

- Excellent communication and presentation
- TCP/IP based communication.
- Basic concepts of GSM/GPRS/ 3G/ LTE communication
- Knowledge of Networking protocols like IPSEC, http, FTP, PPP, SSL
- Knowledge of Industrial Protocols like Modbus, DLMS, IEC101/104, DNP3
- Linux and Windows Operating Systems. Experience in development under Linux (optional)
- Analytic skills(Prior technical support experience preferred)
- Good spoken and written English communication
- General software and hardware skills including schematic analysis, soldering, circuit debugging, etc.debugging, etc.

Qualification and Experience Diploma or Degree holder in the field of Electronics, Telecommunications, Computers, Networking.

Pay: ₹216,000.00 - ₹240,000.00 per year

Perks

- Health insurance
- Paid sick time

Work Location: In person

📌 FAE- Filed Application Engineer (Andheri)
🏢 Niseva Technologies Private
📍 Andheri