Facility Soft Services Manager – Department: Operations / Facility Management Location: sambalpur, jharsaguda - odissa Experience: 7–10 years in Facility Management / Soft Services Key Responsibilities soft services operations at client sites. Supervise housekeeping, pantry, pest control, landscaping and other soft services. Manage manpower deployment, attendance, shifts and productivity.
Ensure service quality and compliance with client requirements and SOPs. Handle client coordination and resolve operational issues. Conduct regular site inspections and implement corrective actions. Monitor manpower requirements, consumables and material usage.
Prepare and review daily, weekly and monthly operational reports. Train and guide supervisors and frontline staff. Monitor service performance and take necessary improvement measures. Coordinate with HR,
Operations, Procurement and other internal departments.
Ensure compliance with safety, hygiene and statutory requirements. Handle client feedback, complaints and service escalations. Support cost control and improve operational efficiency. Ensure smooth execution of all soft service activities as per contract/SOW.
Required Skills Strong team management and leadership skills. Good client communication and coordination skills. Robust knowledge of housekeeping and soft services. Good problem-solving and decision-making abilities. Knowledge of MIS and MS Excel. Ability to manage multiple client sites and teams.