FACILITY MANAGER

Organization: Devanika Hospital & Research Center

Location: Tupudana, Ranchi, Jharkhand

Department: Facility & Administration

Position: Facility Manager

Employment Type: Full time

Minimum Experience: 5 Years

1. Job Summary

Devanika Hospital & Research Center is looking for an experienced and responsible Facility Manager to oversee the day-to-day functioning, coordination and service quality of the hospital's non-clinical operations. The Facility Manager will have overall responsibility for coordinating and supervising Security, Housekeeping, Food & Beverages, Maintenance, Utilities and General Facility Operations, ensuring a clean, safe, secure, well-maintained and patient-friendly hospital environment.

The candidate will be required to coordinate with hospital management, clinical departments, vendors, contractors and outsourced manpower to ensure smooth and uninterrupted hospital operations.

1. Key Areas of Responsibility

The Facility Manager will oversee the following functions:
- Security & Safety
- Housekeeping & Hygiene
- Food & Beverages / Dietary Services
- Engineering & Maintenance
- Utilities & Infrastructure
- Vendor & Contractor Management
- General Facility Operations

1. Key ResponsibilitiesA. Security Management

- Supervise overall hospital security operations.
- Ensure adequate deployment of security personnel across hospital premises.
- Prepare and monitor security duty rosters and shift arrangements.
- Ensure proper access control for patients, attendants, staff, vendors and visitors.
- Monitor entry and exit points, parking areas and restricted areas.
- Coordinate with security agencies and security supervisors.
- Ensure proper implementation of visitor-management procedures.
- Monitor CCTV surveillance and ensure timely reporting of security incidents.
- Handle and escalate security-related incidents to hospital management.
- Coordinate with local authorities, police and emergency services whenever required.
- Conduct regular security inspections and identify potential risks.

B. Housekeeping & Hygiene
- Supervise hospital housekeeping operations and manpower.
- Ensure cleanliness of wards, OPD areas, corridors, toilets, waiting areas, offices and other hospital premises.
- Establish and monitor cleaning schedules and checklists.
- Ensure proper cleaning and disinfection practices as per hospital protocols.
- Monitor housekeeping staff attendance, grooming, discipline and performance.
- Ensure timely replenishment of housekeeping supplies and consumables.
- Coordinate with nursing and clinical departments regarding cleanliness requirements.
- Conduct regular inspections and take corrective action wherever required.
- Ensure proper handling and disposal of waste in coordination with the concerned departments.

C. Food & Beverage / Dietary Services
- Supervise hospital cafeteria, kitchen and dietary services, as applicable.
- Ensure hygienic preparation, storage and serving of food.
- Monitor food quality, cleanliness and portion control.
- Coordinate with dietary/nursing teams regarding patient meal requirements where applicable.
- Ensure proper kitchen hygiene, equipment maintenance and pest-control measures.
- Monitor food and consumable inventory.
- Coordinate with food vendors and suppliers.
- Address patient/staff food-service complaints and ensure corrective action.

D. Maintenance & Engineering
- Oversee day-to-day maintenance of the hospital building, equipment and infrastructure.




- Coordinate electrical, plumbing, civil, HVAC/AC, carpentry, generator, lift and other facility-related maintenance.
- Ensure preventive and breakdown maintenance is carried out promptly.
- Maintain records of maintenance schedules, complaints and completed work.
- Ensure essential utilities remain operational without unnecessary interruption.
- Coordinate with external technicians, contractors and service agencies.
- Monitor AMC/service contracts and ensure timely servicing.
- Identify recurring maintenance issues and recommend corrective measures.
- Ensure emergency maintenance support is available when required.

E. Utilities & Infrastructure
- Monitor electricity, DG/generator, water supply, sewage, HVAC and other essential hospital utilities.
- Ensure backup arrangements are functional.
- Monitor utility consumption and identify opportunities to reduce unnecessary expenditure.
- Conduct regular inspection of critical facility areas.
- Ensure fire-safety systems and emergency infrastructure are regularly inspected and maintained.
- Coordinate with authorized agencies for statutory inspections, servicing and certifications as applicable.

F. Vendor & Contractor Management
- Manage day-to-day coordination with facility-related vendors and contractors.
- Verify manpower deployment and service quality.
- Monitor vendor performance against agreed requirements.
- Coordinate quotations, service requests and work orders with the administration/procurement team.
- Ensure timely completion of contracted work.
- Maintain records of contracts, AMC agreements, service reports and vendor performance.
- Escalate repeated service deficiencies to hospital management.

G. Manpower & Administration
- Supervise outsourced and facility-related staff.
- Monitor attendance, punctuality, discipline, grooming and performance.
- Prepare or verify duty rosters and manpower deployment.
- Conduct regular meetings with supervisors of security, housekeeping, maintenance and other facility services.
- Identify manpower shortages and coordinate replacement/deployment.
- Train and guide staff regarding hospital standards, safety and patient-friendly behaviour.
- Maintain proper departmental records and reports.

1. Compliance, Safety & Quality

- Ensure compliance with hospital policies and applicable safety standards.
- Coordinate implementation of fire-safety and emergency preparedness procedures.
- Support hospital emergency and disaster-management preparedness.
- Ensure appropriate infection-control practices are followed by facility staff.
- Ensure safe working practices for housekeeping, maintenance, security and food-service personnel.
- Conduct regular facility rounds and document observations.
- Implement corrective and preventive actions wherever required.
- Maintain confidentiality and professionalism while dealing with hospital operations and patient-related matters.

1. Reporting & Escalation

The Facility Manager will serve as the central coordination point for hospital facility-related issues. The position will be responsible for promptly escalating:

- Security incidents




- Major maintenance breakdowns
- Utility failures
- Housekeeping/hygiene concerns
- Food-quality or safety concerns
- Vendor/service failures
- Fire and safety incidents
- Manpower shortages
- Any issue that may affect patient safety, hospital operations or hospital reputation

1. Required Qualification

Minimum Qualification:

- Graduate in any discipline.

Preferred Qualifications:

- MBA / PG Diploma in Hospital Administration, Facility Management, Operations Management or related field.
- Degree/Diploma in Engineering or Facility Management may be advantageous.

1. Required Experience

Minimum 5 years of relevant experience is mandatory. Preferred candidates will have experience in:

- Hospital Facility Management
- Hospital Administration
- Hotel / Hospitality Facility Management
- Large healthcare facilities
- Corporate facility management
- Multi-department operations

Hospital/Healthcare facility experience will be preferred.

1. Required Skills & Competencies

- Strong facility and operations-management skills.
- Excellent manpower supervision and coordination skills.
- Strong vendor and contractor-management skills.
- Good knowledge of hospital housekeeping and hygiene standards.
- Basic understanding of electrical, plumbing, HVAC and building maintenance.
- Knowledge of security and access-control procedures.
- Good understanding of fire and workplace safety.
- Robust problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Ability to manage multiple departments simultaneously.
- Ability to handle emergencies and operational pressure.
- Positive knowledge of MS Office, Excel and basic reporting.
- Strong discipline, ownership and accountability.

1. Key Performance Indicators (KPIs)

The Facility Manager's performance will be evaluated on:
- Overall cleanliness and hygiene standards.
- Security effectiveness and incident management.
- Availability and performance of essential utilities.
- Timely resolution of maintenance complaints.
- Preventive maintenance compliance.
- Vendor and contractor performance.
- Facility-related expense and resource management.
- Staff attendance, discipline and productivity.
- Food-service quality and hygiene.
- Patient/staff satisfaction regarding facility services.
- Compliance with hospital safety and operational protocols.

1. Working Conditions

- Full-time position.
- Willingness to work in rotational/on-call requirements when necessary.
- May be required to attend the hospital during facility emergencies or critical breakdowns.
- Must be comfortable working with multiple departments, vendors and outsourced manpower.

1. Salary

Salary: Negotiable and commensurate with qualification, experience and suitability.

1. Candidate Profile

The ideal candidate should be a mature, responsible and hands-on facility professional capable of independently managing multiple non-clinical departments of a hospital. The candidate should demonstrate strong leadership, discipline, coordination, vendor-management and problem-solving abilities, with the capability to ensure that security, housekeeping, food services and maintenance operate smoothly on a day-to-day basis.

1. Reporting To

Reports To: Hospital Management / Administrator / Authorized Management Representative

Location:

Devanika Hospital & Research Center

Tupudana, Ranchi, Jharkhand

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Facility Manager (Tupudana)
🏢 Devanika Hospital
📍 Tupudana