We are looking for an experienced Export/Import Merchandiser to handle customer coordination, order processing, production follow-up, documentation, and shipment coordination for export/import orders.

Interested candidates are requested to email their CVs to – [email protected]

Key Responsibilities

- Handle export and import orders from order confirmation to final delivery.
- Coordinate with international customers regarding orders, product specifications, pricing, samples, and delivery schedules.
- Prepare and maintain order sheets and shipment schedules.
- Coordinate with production, purchase, quality, warehouse, and logistics teams.
- Follow up with factories/vendors regarding production status and delivery timelines.
- Monitor production and ensure orders are completed as per customer requirements.
- Coordinate sample development, approvals, and modifications.
- Check product specifications, quantities, packing requirements, and quality standards.
- Coordinate with freight forwarders, CHA/customs agents, shipping companies, and courier companies.
- Prepare and verify export/import documentation such as:
- Commercial Invoice
- Packing List
- Purchase Order
- Shipping documents
- HAWB/MAWB, where applicable
- Bill of Lading/Airway Bill




- Certificate of Origin
- Other export/import-related documents
- Track shipments and update customers regarding dispatch and delivery.
- Maintain proper records of orders, shipments, documents, and customer correspondence.
- Coordinate with accounts team regarding invoices and payment-related documentation.
- Handle customer complaints and coordinate internally for resolution.
- Ensure timely completion of orders and shipments.

Skills Required

- Experience in export/import merchandising.
- Good knowledge of export documentation and shipping procedures.
- Knowledge of Incoterms and basic international trade procedures.
- Good knowledge of MS Excel and email communication.
- Robust follow-up and coordination skills.
- Good English communication skills.
- Ability to coordinate with customers, suppliers, factories, freight forwarders, and internal teams.
- Attention to detail and ability to work under deadlines.

Preferred: Experience in handicrafts, jute products, bags, textiles, home décor, or similar products. Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Export/ Import Merchandiser (Andheri East)
🏢 SGA Gifts
📍 Andheri East