About Us :

Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator.

Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels.

Trusted by 6,000 companies across 60 countries, Exotel enables unified customer engagement for leading businesses such as Ola, Swiggy, Flipkart, GoJek, Byju's, HDFC Bank, Zomato, and Urban Company.

Our offerings include communication APIs, a modern omnichannel contact center, and a conversational AI platform hosted on the cloud.

We are a Series D company valued at $100 million with $60 million in ARR.

Professional Services :

The Skilled Services team is the "Special Forces" of our engineering organization. We don't just build products; we solve high-stakes enterprise puzzles.

Our engineering solves infrastructure-level problems to ensure no one misses a call or an SMS, even in highly customized enterprise environments.

We focus on building fault-tolerant, scalable, and real-time distributed systems that integrate seamlessly with complex enterprise ecosystems.

Tech Stack :

- Languages : PHP, Python, Golang, Node.js
- Data/Observability : MySQL, NoSQL, Elasticsearch, Grafana, Kibana

Roles &

Responsibilities :

As an Integration and Customization Engineer - 2, you will be the technical anchor for complex ECC (Enterprise Contact Center) project customizations.

- Engineering Excellence : Design and develop high-complexity customizations, integrations,



and automation modules for large-scale enterprise customers.
- Technical Leadership : Independently deliver complex modules and take ownership of the end-to-end execution of internal projects.
- Mentorship : Guide and unblock L1 engineers, ensuring the team maintains high coding standards and best practices.
- System Ownership : Navigate and optimize forked, legacy, or complex codebases to ensure high performance and reliability.
- Stakeholder Management : Work closely with Product, Engineering, Infosec, and Customer-facing teams to translate enterprise requirements into executable technical roadmaps.

Must-haves :

- 2 - 4 years of software engineering experience with a Bachelor's or Master's in Computer Science.
- Advanced proficiency in PHP and expert knowledge of HTML, CSS, and React.js.
- Deep mastery of Data Structures, Algorithms (DSA), Concurrency, and Multithreading.
- Practical experience with 3-Tier and Microservices architectures, RESTful services, and HTTP protocols.
- Expert in SQL/NoSQL data modeling, caching layers, and building/deploying Linux-based applications.
- Understanding of TCP/IP networks and Linux OS configuration.

What success looks like (first 90 days) :

- End-to-End Ownership of Complexity : Take full responsibility for the design, implementation, and production stabilization of a high-complexity enterprise customization.
- Technical Leadership & Unblocking : Act as a technical anchor, guiding L1 engineers through rigorous code reviews and test plans.

📌 Exotel - Integration & Customization Engineer II - (India)
🏢 EXOTEL TECHCOM PRIVATE
📍 India