- Undertakes case-processing responsibilities following standard operating procedures for each case type.
- Uses computerized system for tracking, information gathering, providing information, referrals, routine cases and/or troubleshooting.
- Meets or exceed daily productivity standards in line with set quality standards.
- Attains all case processing quality standards and meets all service level timelines.
- Processing maintenance requests to the highest quality standards with no Slippage.
- All work types must be processed within SLA and may need versatile working hours and/or overtime to complete.
- The representative will have to ensure that requests received are processed as per standard desktop procedures. Any exception on the process should be routed to SMEs
- Constant monitoring,



coaching and development will be given to the associate on processes to ensure continuous improvements in quality and consistence with standards of service.

Responsibilities

- Operate and maintain customer related information systems to the required standards, to maintain accurate records and access information to enable work to be processed.
- Associates must comply with Client Security Policy and Procedures.
- At all times, associates will be aware of commitment to service.

Qualifications

Bachelor of commerce

Must have command over MS office applications

📌 Executive (Noida)
🏢 EXL
📍 Noida