Key Responsibilities

- Manage after-sales spare parts, AMC, modification, and service sales.
- Collect customer payments as per agreed payment terms.
- Coordinate and follow up on customer complaints and service requirements.
- Assign customer issues to the appropriate team members and ensure timely resolution.
- Prepare and submit quotations within the defined timelines.
- Respond to RFQs within 2 working days.
- Process customer orders and ensure timely delivery as per the customer PO.
- Maintain robust relationships with customers to generate repeat enquiries and orders.
- Follow up on pending payments.
- Follow up on submitted quotations and track their status.
- Coordinate with the Service Team and customers to identify the correct part numbers and customer requirements.




- Maintain effective communication and coordination with internal departments.
- Maintain relevant information and communication through email.
- Track customer POs and ensure advance payments are collected as per agreed payment terms.

Key Skills

- After-sales / service sales experience
- Customer relationship management
- Spare parts sales
- Quotation preparation and follow-up
- RFQ handling
- Order processing
- Payment follow-up
- Customer complaint coordination
- Good communication and negotiation skills
- Coordination with Sales, Service, SCM and other internal teams
- MS Office / Excel and email communication

📌 Executive - Aftersales (Hyderabad)
🏢 Tofflon India
📍 Hyderabad