Role & responsibilities:

POSITION OVERVIEW

Accountability: The Restaurant Manager (Restaurant CEO) is responsible for the overall operations and profitability of the restaurant while ensuring an exceptional guest experience. The role involves leading the restaurant team, driving sales, maintaining operational excellence, ensuring food safety and hygiene, handling customer grievances, developing employees, and achieving business KPIs.

The Restaurant Manager acts as the business leader of the restaurant and is accountable for customer satisfaction, employee engagement, financial performance, and brand standards.

Major Deliverables:

1. Restaurant Operations

- Manage end-to-end restaurant operations.
- Ensure smooth daily functioning of the restaurant.
- Monitor opening and closing procedures.
- Ensure compliance with Paradise SOPs.
- Maintain operational excellence across all shifts.
- Ensure uninterrupted restaurant operations.

2. Peak Hour (Lunch & Dinner Rush) Management

- Lead restaurant operations during peak business hours.
- Ensure smooth dine-in service during high guest volumes.
- Monitor guest waiting time and reduce service delays.
- Ensure quick table allocation and faster table turnaround.
- Coordinate efficiently between Front Office and Kitchen.
- Deploy manpower effectively during weekends and festivals.
- Personally supervise restaurant operations during rush hours.
- Ensure food quality and service standards are maintained despite high volumes.
- Handle operational challenges immediately during peak hours.

3. Customer Experience

- Deliver exceptional dining experiences.
- Ensure guests are welcomed warmly.
- Interact with guests during service.
- Collect customer feedback.
- Build solid guest relationships.
- Increase repeat guest visits.
- Monitor customer satisfaction scores.
- Ensure Paradise hospitality standards are consistently maintained.

4. Customer Complaint & Grievance Management

- Resolve guest complaints immediately.




- Take ownership of customer issues until closure.
- Conduct service recovery wherever required.
- Maintain customer complaint records.
- Identify recurring complaints and implement corrective actions.
- Monitor Google Reviews, Swiggy and Zomato ratings.
- Improve restaurant ratings through continuous service improvements.

5. Team Leadership

- Lead and motivate the restaurant team.
- Build a positive work culture.
- Conduct daily shift briefings.
- Allocate responsibilities effectively.
- Coach and mentor Assistant Restaurant Managers and Shift Managers.
- Build future leaders through succession planning.
- Ensure employee discipline and accountability.

6. Employee Development

- Conduct induction for new employees.
- Provide On-the-Job Training.
- Conduct refresher training.
- Identify training needs.
- Develop Assistant Restaurant Managers into Restaurant Managers.
- Develop Shift Managers into Assistant Restaurant Managers.
- Ensure training completion for all employees.

7. Employee Engagement & Retention

- Conduct monthly employee engagement activities.
- Recognize outstanding performers.
- Conduct one-on-one discussions.
- Address employee grievances.
- Reduce employee attrition.
- Improve employee satisfaction.
- Maintain positive employee relations.

8. Manpower Planning

- Ensure manpower as per approved budget.
- Maintain optimum staffing.
- Prepare weekly duty rosters.
- Manage shifts effectively.
- Control absenteeism.
- Monitor overtime.
- Coordinate recruitment for vacancies.
- Support HR during hiring.

9. Sales & Business Growth

- Achieve monthly sales targets.




- Improve Average Daily Sales (ADS).
- Improve guest footfall.
- Increase Average Bill Value (ABV).
- Improve repeat customer percentage.
- Execute Local Store Marketing activities.
- Monitor daily sales performance.
- Drive revenue growth.

10. Financial Management

- Manage restaurant P&L.;
- Control food cost.
- Control labour cost.
- Minimize wastage.
- Monitor consumable usage.
- Improve profitability.
- Ensure budget compliance.

11. Store Improvement

- Identify improvement opportunities.
- Improve restaurant ambience.
- Improve operational efficiency.
- Improve customer satisfaction.
- Improve productivity.
- Improve service speed.
- Maintain brand image.
- Conduct regular store audits.

12. Food Safety & Hygiene

- Ensure FSSAI compliance.
- Maintain food safety standards.
- Ensure kitchen hygiene.
- Monitor food storage temperatures.
- Ensure personal hygiene compliance.
- Ensure sanitization standards.
- Conduct hygiene audits.
- Maintain pest control standards.

13. Quality Assurance

- Ensure food quality standards.
- Ensure recipe adherence.
- Monitor food presentation.
- Ensure portion control.
- Monitor taste consistency.
- Maintain Paradise quality standards.

14. Inventory & Cost Control

- Monitor stock levels.
- Conduct daily stock verification.
- Reduce food wastage.
- Control inventory losses.
- Ensure timely ordering.
- Prevent stock shortages.

15. Compliance

- Ensure statutory compliance.
- Ensure labour law compliance.
- Maintain attendance records.
- Ensure documentation compliance.
- Ensure audit readiness.
- Maintain statutory registers.

16. Administration

- Prepare duty rosters.
- Maintain attendance.
- Verify leave records.
- Submit MIS reports.
- Maintain operational reports.
- Coordinate with support departments.

Preferred candidate profile Candidates with 5 to 10 years of experience in the QSR (Quick Service Restaurant) industry

📌 Exciting Career Opportunity | Restaurant Manager (Chennai)
🏢 Paradise Food Court
📍 Chennai