I T Support Engineer (L1/L2) – Onsite

Immediate to 15 days Joiners Only

Salary range

- 3LPA to 4LPA

Location -Mumbai

We are looking for a skilled and customer-focused IT Support Engineer to provide L1/L2 technical support for desktops, laptops, peripherals, and end-user systems in an enterprise environment. The ideal candidate should have hands-on experience in troubleshooting hardware, software, and basic network-related issues while ensuring timely ticket resolution and SLA compliance

.Key Responsibilities

Provide L1/L2 support for desktops, laptops, printers, and peripheral device

Diagnose and troubleshoot hardware, software, and operating system issue

Support Windows and Mac OS environments, software installations, updates, and patching

Handle basic networking issues including Wi-Fi, VPN, LAN, DNS, and DHCP troubleshooting

Manage device lifecycle activities such as allocation, configuration, tracking, refresh, and decommissioning





Support onboarding and offboarding activities including user account setup and system configuration

Use tools such as Intune and SCCM for device management and software deployment

Manage support tickets, prioritize incidents, and ensure SLA adherence

Maintain accurate asset inventory and technical documentation

Escalate complex technical issues to L3/support teams when require

Required Skill

Strong knowledge of desktop and laptop troubleshooting

Experience in Windows/Mac OS support

Understanding of networking fundamentals and remote support tool

Hands-on experience with ticketing systems and IT support process

Exposure to Intune, SCCM, Active Directory, or Office 365 is preferred

Positive communication and problem-solving skill

Experience

L1 Support: 1–3 Year

L2 Support: 3–5 Year

Location

Mumbai

Work Type

Onsite

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