Job Title: Client Services Project Analyst

Department: Client Services

Location: Hyderabad, India

Mode: Hybrid

Shift: Afternoon & Night Shift

Job Summary

Epiq is seeking a Client Services Project Analyst to support the successful delivery of client projects and workflows. This role works closely with Project Managers and cross-functional teams to coordinate project activities, manage client data processing, track project progress, and ensure timely execution of client requests. The ideal candidate will be highly organized, detail-oriented, and comfortable working in a fast-paced, client-focused environment.

Key Responsibilities

- Serve as a primary point of contact for day-to-day client and internal project requests, escalating issues as needed.
- Monitor, track, and report project progress across multiple operational teams.
- Prepare and maintain project documentation, including Statements of Work (SOWs), playbooks, status reports, and workflow updates.
- Receive, review, organize, and process client data using Relativity Processing.
- Provide routine support and troubleshooting for Relativity Processing and workspaces.
- Interpret client requirements and communicate project instructions effectively to internal teams.
- Assist in resolving issues related to hosted or delivered client data.




- Manage project queues and priorities to support timely delivery of client requests.
- Support operational initiatives and client-facing activities as required.

Required Qualifications & Skills

- Bachelors or Masters degree in Law, Information Technology, Computer Science, Information Systems, Legal Studies, or a related field.
- Experience in client services, project coordination, eDiscovery, legal technology, or data processing environments is preferred.
- Working knowledge of Relativity Processing and Relativity platform functionalities.
- Robust technical aptitude with experience using databases, review platforms, and business applications.
- Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.
- Strong analytical, problem-solving, and troubleshooting capabilities.
- Excellent written and verbal communication skills.
- Strong customer service and stakeholder management skills.
- Ability to collaborate effectively within cross-functional teams.
- High attention to detail and commitment to delivering quality results.
- Flexibility to work extended hours, periodic on-call shifts, and occasional weekends based on business needs.

📌 E Discovery Project Analyst (Hyderabad)
🏢 Epiq Systems
📍 Hyderabad