Role & responsibilities The role involves speaking directly with customers as well as working on Shopify and logistics/customer communication platforms.

Key Responsibilities

- Coordinate customer communication through calls, WhatsApp and Interakt
- Process and manage orders through Shopify
- Book courier shipments for confirmed orders using platforms such as Shipway, Bluedart
- Generate shipping labels/AWB numbers and ensure orders are ready for dispatch
- Track shipments and coordinate with customers in case of delivery issues
- Follow up on undelivered/NDR shipments where required
- Maintain accurate records of confirmed, cancelled and pending orders
- Coordinate with the packing/dispatch team to ensure orders are shipped on time
- Update customer/order statuses across Shopify, Shipway and Interakt

What Were Looking For
- Positive spoken English;
- Confident and polite communication over the phone
- Comfortable speaking with customers and following up on leads




- Basic computer and Excel/Google Sheets knowledge
- Comfortable learning and working with software such as Shipway and Interakt
- Organised and detail-oriented
- Ability to handle multiple orders and customer conversations simultaneously
- Previous experience in e-commerce, customer support, telesales, order processing or logistics is preferred

Ideal Candidate Someone who is customer-friendly but also commercially minded — able to help a hesitant customer complete an order while ensuring confirmed orders move smoothly from the website to dispatch.

Key Performance Areas

- Order confirmation rate
- Abandoned-cart conversion
- COD cancellation/RTO reduction
- Speed and accuracy of order processing
- Timely courier booking and dispatch
- Customer response and follow-up quality

📌 E Commerce Operations Executive (Kolkata)
🏢 Vogue By Ritu
📍 Kolkata