About the Role

We are looking for a proactive, customer-focused and organised Marketplace Executive to support day-to-day Amazon and eBay operations for a UK-based client.

The role combines marketplace management, customer support, returns, order administration and general e-commerce operations. The ideal candidate will communicate confidently in English, work well in a fast-paced environment, and take ownership of customer queries and outstanding tasks.

Key Responsibilities

Customer Support

- Respond promptly and professionally to customer queries across Amazon, eBay and other marketplace channels.
- Handle queries relating to products, orders, deliveries, cancellations, returns and refunds.
- Ensure customer messages and outstanding queries are followed up and not left unattended.
- Take ownership of customer issues through to resolution or appropriate escalation.
- Handle basic technical and product-related queries relating to PCs, computer components and peripherals.

Amazon & eBay Marketplace Operations

- Support day-to-day Amazon and eBay marketplace operations.
- Add, update and maintain product listings through Amazon Seller Central, eBay and relevant platforms.
- Monitor orders, cancellations, returns, refunds and pending requests.
- Track items due to be returned and follow up on outstanding actions.
- Monitor marketplace accounts and flag any issues requiring attention.
- Coordinate with internal teams to resolve order, return and account-related issues.

Administration

- Maintain accurate trackers,



records and documentation relating to orders, returns and customer queries.
- Update Excel/Google Sheets and other internal systems.
- Prioritise urgent customer and marketplace issues while keeping routine administration on track.
- Follow established processes and ensure outstanding tasks are completed on time.

Skills & Qualifications

- Strong written and spoken English communication skills.
- Customer-focused with a strong sense of ownership and accountability.
- Ability to prioritise and manage multiple tasks effectively, particularly during busy periods.
- Solid attention to detail and problem-solving skills.
- Ability to work independently and know when to escalate issues.
- Basic and up-to-date knowledge of PC hardware, including processors, motherboards, RAM, GPUs, storage and peripherals.
- Good working knowledge of Microsoft Office, Excel or Google Sheets.
- Strong organisational and time-management skills.
- Bachelor’s degree in any relevant discipline.

Experience

- Minimum 2 years of relevant experience in e-commerce, marketplace operations, customer service, technical support, online retail, or a similar role.
- Hands-on experience with Amazon Seller Central, eBay, or other e-commerce marketplace platforms is preferred.
- Experience handling customer queries, orders, returns, refunds and marketplace administration.
- Experience working with UK customers or within a UK-based business would be an advantage.

📌 E-commerce Customer Support & Operations Executive (Mumbai)
🏢 Uskim Enterprise
📍 Mumbai