ABOUT KHEEWA INCORPORATION

Kheewa Incorporation is a Business Growth Consulting and Business Solutions organization working across Business Development, Sales & Marketing, Recruitment & HR Solutions, Digital Marketing, Lead Generation, Business Consulting and AI-enabled Business Solutions.

We are looking for an E-Commerce Executive who can manage day-to-day e-commerce operations, product listings, marketplace activities, orders, inventory coordination, customer communication, pricing, promotions and sales performance.

JOB SUMMARY The E-Commerce Executive will be responsible for managing and improving the company's online selling operations across e-commerce marketplaces, websites and other digital sales channels.

The role requires hands-on involvement in product listing, catalogue management, order processing, inventory coordination, pricing, promotions, customer support, marketplace performance and reporting.

The ideal candidate should understand how online marketplaces work and should be comfortable working with Excel/Google Sheets, e-commerce dashboards, product data and digital tools.

KEY ROLES & RESPONSIBILITIES

1. E-Commerce Marketplace Management

Manage day-to-day activities across relevant platforms such as:

Amazon

Flipkart

Meesho

IndiaMART

Own E-Commerce Website

Shopify

Other relevant marketplaces and portals

Responsibilities include

Product listing

Catalogue management

Pricing updates

Inventory updates

Order management

Offer management

Customer queries

Performance monitoring

1. Product Listing & Catalogue Management

Create and maintain accurate product listings including:

Product Name

SKU

Category

Product Description

Features

Specifications

Images

Videos

MRP

Selling Price

Discount

GST

HSN Code

MOQ

Available Stock

Product Variants

Ensure product information is accurate, complete and professionally presented.
1. Product Content Optimization

Improve product pages through: SEO-friendly product titles

Search keywords

Bullet points

Product descriptions

Relevant attributes

High-quality images

Product benefits

FAQs where applicable

Ensure customers can easily understand the product and make a purchase decision.
1. Order Management

Manage the complete online order process: Order Received → Order Verification → Inventory Confirmation → Processing → Packing Coordination → Dispatch → Delivery → Returns/Replacement

Monitor new orders regularly.

Coordinate with warehouse/operations teams.

Ensure orders are processed within required timelines.

Track delayed or failed orders.

Monitor cancellations and returns.

1. Inventory Coordination

Monitor online inventory. Coordinate stock updates with the operations/warehouse team.

Avoid overselling and stock-outs.

Identify fast-moving and slow-moving products.

Maintain accurate inventory records.

Coordinate product availability across different sales channels.

1. Pricing Management

Maintain correct product pricing. Update MRP and selling price where required.

Monitor competitor pricing.





Track marketplace fees and commercial impact.

Coordinate promotional pricing.

Ensure pricing remains within approved company policies.

1. Promotions & Offers

Support e-commerce promotional activities such as:

Discounts

Coupons

Deals

Seasonal offers

Festival campaigns

Marketplace promotions

Product bundles

Limited-time offers

Track the performance of promotional campaigns.

1. Customer Support

Handle online customer queries related to:

Product information

Order status

Delivery

Returns

Replacement

Product availability

Basic complaints

Coordinate with the relevant team to resolve issues quickly.
1. Returns & Refund Coordination

Monitor return requests. Track replacement orders.

Coordinate with warehouse and logistics teams.

Monitor refund-related cases.

Identify recurring return reasons.

Share return-related observations with management.

1. Marketplace Performance Monitoring

Monitor key metrics such as:

Orders

Sales

Revenue

Product Views

Conversion Rate

Returns

Cancellations

Ratings

Reviews

Customer Feedback

Product Performance

Identify products and marketplaces that require improvement.
1. Competitor Research

Research:

Competitor products

Pricing

Offers

Product positioning

Product descriptions

Reviews

Ratings

New product launches

Marketplace trends

Share relevant findings with the management/marketing team.
1. Reviews & Ratings Management

Monitor customer reviews and ratings. Identify common customer complaints.

Coordinate with the relevant team to address product/service issues.

Track changes in ratings and customer feedback.

Use customer feedback to improve listings and operations.

1. E-Commerce Marketing Coordination

Coordinate with:

Digital Marketing Team

Graphic Designers

Content Team

Performance Marketing Team

Sales Team

Warehouse/Operations Team

Provide product information required for advertising and promotional campaigns.
1. E-Commerce MIS & Reporting

Prepare regular reports covering:

Total Orders

Total Sales

Revenue

Product-wise Sales

Marketplace-wise Sales

Returns

Cancellations

Inventory

Top Products

Slow-Moving Products

Conversion Rate

Customer Ratings

Promotional Performance

AI & E-COMMERCE TOOLS

Use AI and digital tools for:

Product title optimization

Product description creation

Keyword research

Competitor research

Product content improvement

Customer query support

Sales analysis

Data analysis

Reporting

E-commerce productivity The candidate should be willing to learn and adopt new AI-powered e-commerce tools and automation systems.

REQUIREMENTS & QUALIFICATIONS

Graduate preferred.

1–3 years of experience in E-Commerce, Marketplace Management,



Online Sales or Digital Operations preferred.

Freshers with practical knowledge of e-commerce platforms may apply.

Experience with Amazon, Flipkart, Meesho, Shopify or similar platforms is an advantage.

Good Excel/Google Sheets knowledge.

Strong attention to product data accuracy.

Comfortable working with online dashboards.

REQUIRED TECHNICAL SKILLS

E-Commerce Platforms

Amazon Seller Central

Flipkart Seller Hub

Meesho Supplier Panel

Shopify

IndiaMART

Other marketplace dashboards

Data & Reporting

MS Excel

Google Sheets

Basic data analysis

Sales reporting

Inventory reporting

Digital Skills

Product Listing

Catalogue Management

E-commerce SEO

Keyword Research

Competitor Research

Online Customer Support

Basic Digital Marketing

COMMUNICATION SKILLS

Good Hindi communication.

Good English communication.

Punjabi communication will be an advantage.

Good written communication.

Ability to communicate with customers and internal teams professionally.

Good coordination and follow-up skills.

PERSONAL ATTRIBUTES The ideal candidate should be:

Detail-oriented

Organized

Tech-savvy

Customer-focused

Analytical

Responsible

Fast learner

Valuable at follow-ups

Problem-solver

Target-oriented

Proactive

Comfortable working with data

Interested in e-commerce and digital business

KEY PERFORMANCE INDICATORS (KPIs)

KPI Measurement

Online Sales Revenue generated

Orders Total orders processed

Product Listing Accurate listings completed

Catalogue Quality Completeness and accuracy

Conversion Rate Visitors converted into orders

Inventory Accuracy Correct online stock

Order Processing Timely processing

Return Rate Returns monitored/reduced

Cancellation Rate Order cancellations

Marketplace Rating Customer ratings

Product Performance Sales by SKU/product

Reporting Accurate & timely MIS

CAREER GROWTH

E-Commerce Executive → Senior E-Commerce Executive → E-Commerce Team Leader → E-Commerce Manager → Head of E-Commerce / Digital Business

WHAT WE OFFER

Fixed salary + performance incentives

Exposure to multiple e-commerce platforms

Hands-on experience in online business operations

Opportunity to work with digital marketing and AI tools

Exposure to product management and online sales

Skilled working environment

Learning and development opportunities

Performance-based career growth

WHY JOIN KHEEWA INCORPORATION?

This role provides practical exposure to the complete e-commerce ecosystem:

Product Listing → Catalogue Management → Pricing → Inventory → Orders → Customer Support → Marketplace Management → Marketing → Sales Analysis

You will develop practical skills in e-commerce operations, marketplace management, online sales, product optimization, digital marketing and AI-assisted e-commerce management.

? APPLY NOW

Position: E-Commerce Executive

Company: Kheewa Incorporation

Department: E-Commerce / Digital Business

? Call / WhatsApp: (phone hidden)

MANAGE ONLINE BUSINESS. DRIVE SALES. GROW WITH KHEEWA INCORPORATION.

📌 E-Commerce Executive (Delhi)
🏢 Kheewa Incorporation
📍 Delhi