Leadership & Organization:

- Build and develop a high-performing organization focused on accountability, operational excellence, customer service, and continuous improvement.
- Establish clear performance expectations, operating rhythms, governance forums, and management routines.
- Drive workforce planning, organizational design, succession planning, and talent development.
- Lead operational issue resolution and escalation management for critical business and supplier impacts.
- Ensure alignment and coordination across all Procurement Operations functions and regions.

Service Delivery & Operational Excellence:

- Accountable for global service delivery performance, operational effectiveness, customer experience, and achievement of key performance indicators.
- Oversee the operational capabilities supporting the Procure-to-Order lifecycle, including:
- Vendor onboarding and vendor master maintenance
- Procurement user support and service management
- User access management
- Direct and Indirect purchase requisition and purchase order support
- Supplier enablement and catalog administration
- Contract lifecycle management system administration, workflow facilitation, and user support (Icertis)
- Procurement compliance support activities
- Monitor global workload, resource allocation, capacity utilization, and business continuity readiness.
- Establish consistent global performance reporting and operational review processes.
- Drive standardization, process simplification, automation,



and productivity improvements across Procurement Operations.
- Leverage operational data and analytics to improve decision-making and service performance.
- Support implementation and adoption of recent processes, technologies, and operating models impacting Procurement Operations.

Risk, Controls & Governance:

- Ensure adherence to procurement policies, internal controls, and established operating procedures.
- Maintain effective control execution across Procurement Operations activities.
- Monitor operational risks and ensure timely resolution of identified issues.
- Lead root cause analysis and corrective action planning for significant service, control, or compliance issues.
- Support internal and external audit activities and ensure timely remediation of audit findings and control deficiencies.
- Strengthen governance practices that support compliant, scalable, and sustainable operations.

Strategic Partnership & Business Enablement:

- Partner with Procurement, Finance, AP, IT, Legal, and AGS leadership to improve end-to-end procurement support services.
- Support future-state operating model design, process harmonization, and organizational optimization initiatives.
- Drive adoption of best practices that improve service quality, scalability, and business value.
- Serve as a key operational leader supporting Procurement's strategic objectives and business enablement goals.

📌 Director of Procurement (Bengaluru)
🏢 WhiteSlips Job Management Consultants
📍 Bengaluru