About the Role

DC Jewellery is expanding to Kochi and is looking for a Digital Sales Executive to help us build strong relationships with customers through digital channels.

This role sits at the intersection of sales, social media, customer service and digital communication . You will be responsible for turning online interest into meaningful customer conversations, showroom visits and sales opportunities.

Key Responsibilities

- Manage customer enquiries received through WhatsApp, Instagram, social media and other digital platforms.
- Respond promptly and professionally to online enquiries.
- Understand customer requirements and recommend relevant jewellery.
- Share product images, videos, specifications and other information with customers.
- Follow up with leads and track their progress through the sales journey.
- Encourage online customers to visit the showroom when appropriate.
- Schedule appointments and coordinate with the showroom sales team.
- Track enquiries, follow-ups, appointments and conversions.
- Monitor digital sales performance and prepare regular reports.
- Identify high-potential leads and ensure timely follow-up.
- Coordinate with the social media and marketing team on campaigns and promotions.
- Assist with digital campaigns designed to generate showroom enquiries.




- Gather customer questions and feedback to help improve digital communication.
- Maintain DC Jewellery's tone and standards across all customer-facing digital communication.

What We're Looking For
- 1–4 years of experience in digital sales, customer relations, e-commerce, social media or retail.
- Excellent written and verbal communication.
- Strong understanding of Instagram, WhatsApp and digital customer behaviour.
- Confident in converting online enquiries into sales conversations.
- Robust follow-up and organisational skills.
- Comfortable working with CRM and customer databases.
- Basic understanding of social media content and digital marketing.
- Good product presentation skills.
- Ability to work independently while coordinating closely with the showroom team.
- Interest in jewellery, fashion, luxury retail or lifestyle brands is an advantage.

Ideal Candidate We're looking for someone who understands that a DM can be the beginning of a customer relationship .

You should be digitally confident, commercially minded and genuinely interested in people, with the ability to turn online conversations into meaningful showroom experiences.

If you're excited by the combination of jewellery, digital communication and sales, we'd love to hear from you.

📌 Digital Sales Executive (Kochi)
🏢 DC Jewellers, Gold and Diamonds
📍 Kochi