- Handle customer queries and provide explicit information about the companys services.
- Understand customer requirements and explain the services appropriately.
- Raise and manage customer tickets using the ticketing tool.
- Track customer tickets and ensure timely resolution.
- Resolve customer issues and provide proper support.
- Coordinate with the relevant internal teams for issue resolution.
- Maintain accurate records of customer interactions and tickets.
- Follow up with customers to ensure satisfactory resolution.Role & responsibilities