Job Summary The Desktop Support Engineer is responsible for providing technical support and assistance to end-users in a timely and efficient manner. This role involves troubleshooting hardware and software issues, maintaining desktop systems, and ensuring optimal performance of IT resources.
Duties and Responsibilities
- Provide first-level support for desktop hardware and software issues.
- Troubleshoot and resolve technical problems related to desktop systems.
- Install, configure, and maintain desktop operating systems and applications.
- Assist in the setup and deployment of new desktop systems.
- Document and track support requests using ticketing systems.
- Collaborate with IT teams to improve support processes and user experience.
Qualifications and Requirements
- 1-3 years of experience in desktop support or a related field.
- Strong knowledge of desktop management and troubleshooting techniques.
- Familiarity with Windows and macOS operating systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Key Competencies
- Problem-solving skills and attention to detail.
- Solid customer service orientation.
- Ability to prioritize tasks and manage time effectively.
- Adaptability to changing technologies and environments.
Pay: ₹20,000.00 - ₹23,000.00 per month
Benefits
- Health insurance
- Provident Fund
Application Question(s):
- How many years of experience you have as Desktop Engineer ?
- What is your Notice Period ?
- What is your Current CTC ?
- What is your Expected CTC ?