- Location: Gurugram
- Openings: 1

Role Overview At Kovaion, the Delivery Head is a key pillar of project delivery, customer success, and long-term account growth. The role is responsible for ensuring successful execution of Oracle Cloud engagements while building strong, trusted relationships with customers and identifying opportunities to expand the partnership.

This is a strategic, customer-facing leadership role that combines delivery management, stakeholder management, project governance, team leadership, and account growth. The Delivery Head will work closely with customers and internal teams to ensure that projects are delivered on time, within scope and quality expectations, while continuously identifying opportunities to enhance customer value.

The role involves approximately 80% delivery leadership and 20% business development/account growth.

Key Responsibilities

Delivery & Project Leadership

- Provide overall leadership and governance for multiple Oracle Cloud projects and customer accounts.
- Take end-to-end ownership of project delivery, ensuring commitments related to scope, timelines, quality, and customer expectations are met.
- Work closely with project teams to plan, execute, and monitor project activities and deliverables.
- Develop and maintain project plans, milestones, resource plans, and delivery roadmaps.
- Monitor project progress, identify risks and dependencies, and take timely corrective actions.
- Ensure effective allocation and utilization of project resources across engagements.
- Establish appropriate governance mechanisms, including regular project reviews, status reporting, and escalation management.
- Ensure project documentation, deliverables, action items, and governance artifacts are maintained appropriately.
- Facilitate project, steering committee, and customer meetings and ensure effective follow-through on agreed actions.
- Proactively identify delivery risks and challenges and drive them to resolution.
- Ensure consistent adherence to organizational delivery processes, quality standards, and project management practices.

Customer & Stakeholder Management

- Act as a trusted advisor and strategic point of contact for customers throughout the engagement lifecycle.
- Develop and maintain strong relationships with key customer stakeholders and decision-makers.
- Understand customer business objectives, priorities, challenges,



and expectations and align delivery accordingly.
- Ensure customers derive maximum value from Oracle Cloud solutions and services.
- Proactively identify customer concerns, delivery challenges, and potential risks to customer satisfaction.
- Establish regular customer connects to assess engagement health and address concerns before they escalate.
- Manage escalations effectively and coordinate with internal teams to ensure timely resolution.
- Communicate project status, risks, dependencies, achievements, and key decisions clearly to customer stakeholders.
- Build long-term relationships that strengthen customer confidence and retention.

Team & Resource Management

- Lead and mentor project managers, functional consultants, technical consultants, and delivery teams.
- Ensure the right skills and resources are available at the right time across projects.
- Drive accountability for project deliverables and individual responsibilities.
- Identify resource constraints and proactively plan for current and future requirements.
- Foster collaboration between functional, technical, delivery, and support teams.
- Support capability development and continuous improvement within delivery teams.

Account Growth & Business Development

- Identify upsell and cross-sell opportunities within existing Oracle Cloud accounts.
- Understand evolving customer requirements and identify opportunities for additional services and solutions.
- Partner with sales and solution teams to develop proposals, RFP responses, estimates, and solution approaches.
- Support account planning and contribute to expanding the customer relationship.
- Identify opportunities to transition project relationships into long-term strategic partnerships.
- Maintain a strong understanding of the customer’s technology landscape and future roadmap to identify relevant service opportunities.

Delivery Governance & Continuous Improvement

- Track key delivery and customer-health indicators and provide management reporting.




- Conduct periodic project and account reviews to identify improvement areas.
- Drive continuous improvement in delivery processes, project governance, resource utilization, and customer experience.
- Establish and monitor KPIs related to delivery performance, customer satisfaction, project profitability, and account growth.
- Proactively address potential delivery and customer-retention risks.
- Promote best practices across projects and customer engagements.

Required Experience & Qualifications

- 8–12 years of experience working in the Oracle Cloud ecosystem.
- Proven experience managing multiple Oracle Cloud projects and/or customer accounts.
- Strong experience in project/program delivery and customer stakeholder management.
- Demonstrated ability to manage complex projects involving multiple teams and stakeholders.
- Strong understanding of project management methodologies such as Agile and Waterfall.
- Experience in resource planning, project governance, risk management, and delivery management.
- Experience working directly with senior customer stakeholders.
- Strong understanding of Oracle Cloud implementation, enhancement, support, and/or managed services engagements.
- Experience in handling customer escalations and driving issues to closure.
- Solid business acumen with the ability to understand customer objectives and translate them into delivery priorities.
- Experience supporting RFPs, proposals, solution discussions, and account expansion will be an advantage.

Key Competencies

- Exceptional communication and stakeholder-management skills.
- Strong relationship-building and influencing capabilities.
- Customer-centric approach with a strong sense of ownership.
- Excellent problem-solving and analytical skills.
- Strong leadership and decision-making capabilities.
- Ability to manage multiple projects, priorities, and stakeholders simultaneously.
- Proactive and structured approach to risk and issue management.
- Strong commercial and business understanding.
- Ability to operate effectively in a fast-paced and changing environment.
- Strong track record of delivering projects against agreed objectives.
- Ability to adapt to changing customer priorities, business requirements, and delivery timelines.
- High level of accountability, ownership, and execution focus.

📌 Delivery Head – Oracle Cloud (Gurugram)
🏢 KOVAION CONSULTING INDIA
📍 Gurugram