Job Title: Management Trainee – Last Mile Driver Retention & Field Intelligence

Location: Bangalore, Hyderabad & Chennai (Frequent Travel Required)

Role Type: Fresher / Traineeship (Field + Analytics Focus)

Role Summary

We are looking for a highly empathetic and analytically curious Management Trainee to own Delivery Boy Churn Management across Bangalore, Hyderabad, and Chennai. You will travel extensively to delivery hubs, meet drivers face-to-face, conduct exit interviews, and document ground realities.

Your mission: go where the data ends, talk to the people leaving, and bring back actionable intelligence to stop the churn. You will also maintain a centralized Customer Churn Visit Database to track every interaction with delivery executives and logistics staff.

Key Responsibilities

A. FIELD VISITS & EXIT INTERVIEWS (Multi-City Travel)

1. Scheduled Hub Visits

- Travel to delivery hubs/hubs across Bangalore, Hyderabad, and Chennai on a rotational schedule (e.g., Week 1: Bangalore, Week 2: Hyderabad, Week 3: Chennai, Week 4: Review & Reporting).
- Meet active delivery executives randomly to understand real-time pain points before they decide to quit.

2. Understanding the "Real" Reasons

- Go beyond the surface answer ("better pay elsewhere")—probe deeper using structured conversation guides:

"What did your recruiter promise vs. what actually happened on Day 1?" "How fair do you think your route allocation is compared to other drivers?"

"When was the last time you felt appreciated by management?"

"What's one thing that, if fixed, would make you stay forever?"

- Observe ground conditions: check if drivers have adequate rest areas, functional apps, transparent route maps, and fair shift durations.

3. Exit Visit Documentation





- After every visit, record detailed notes: driver name, city, hub location, tenure, exit reason (categorized), and direct verbatim quotes.
- Upload visit reports into a centralized Churn Visit Database.

4. Centralized Database Design & Maintenance

- Build and maintain a centralized "Churn Visit Database" (Excel/Google Sheets) that captures every interaction.

5. Cross-Functional Data Integration

- Correlate your field visit data with system data (attendance, performance metrics, app usage logs) to validate or challenge what drivers tell you.

6. Escalation & Closure Tracking

- For every issue identified during field visits, you will:
- Escalate immediately to the right stakeholder (Ops / Tech / HR).
- Track closure status in the database.
- Revisit the same hub/executive to confirm if the issue was resolved.
- Check the Customer churn visit are happening Monthly/Weekly.

7. Weekly Churn Intelligence Report

- Prepare a weekly summary report:
- City-wise churn hot zones (which hubs have the highest exits).
- Top 3 exit reasons per city (with verbatim quotes).
- Immediate fixes implemented (and their impact).
- Pending escalations (with ownership assigned).

8. Monthly Trend Analysis

- Analyze month-over-month churn patterns: Is a specific city getting worse? Is a specific intervention working?
- Build a "Driver Pulse Score" per city composite metric of driver satisfaction based on your field conversations.
- Also, check the Customer churn visit City-wise and make the Report to track the In-charges or Employee Visiting the Churn Customers.

Pay: Up to ₹10,000.00 per month

Benefits

- Food provided
- Health insurance
- Life insurance
- Provident Fund

Work Location: Hybrid remote in AreKere, Karnataka

📌 DB Churn Management - Logistics. (Arekere)
🏢 AKSHAYAKALPA ORGANICS
📍 Arekere