Key Skills: Power Apps, Customer Service, D365, Power automate, C#.net, .NET, C#
Roles and Responsibilities:
- Develop, customize, integrate, and support Microsoft Dynamics 365 Customer Service solutions.
- Configure CRM business processes, entities, security roles, business units, and access across organizational structures.
- Build Power Apps and Power Automate solutions to automate customer service workflows and business operations.
- Develop integrations and extensions for enterprise CRM environments and Azure-hosted applications.
- Troubleshoot production issues and provide technical support for high-volume case and email management solutions.
Skills Required:
- 5-14 years of experience in Microsoft Dynamics 365 CRM consulting or development.
- Hands-on experience with Microsoft Dynamics 365 and Customer Service implementations.
- Strong experience developing solutions with Power Apps, including model-driven application capabilities.
- Practical experience creating workflow automation using Power Automate.
- Ability to design scalable CRM integrations, extensions, and API-based solutions.
Valuable to Have:
- Experience with C#, C#.NET, or .NET development.
Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline is preferred.