Job Title: Customer Care Executive

Location: Noida

Company: Teleperformance

Employment Type : Full time

Working Days: 5 Days a Week, 2 Rotational off

Shifts : Rotational shift (Including Rotational weekends and holidays)

Salary: ₹4 LPA to 4.5 LPA Key Responsibilities:

Handle chats, or emails professionally.

Resolve customer queries related to products, services, billing, orders, or complaints.

Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT) scores.

Document all customer interactions accurately in the system.

Follow standard operating procedures (SOPs) and adhere to quality guidelines.

Escalate unresolved issues to higher levels appropriately.

Meet performance KPIs such as AHT, quality, attendance, and productivity.

Stay updated on product/process knowledge through regular training sessions.

Eligibility Criteria

Education: Graduate (Any stream). or12th with 6 months experience

Experience:



Freshers and experienced candidates an apply.

Communication: Good verbal and written communication skills (English )

Basic computer knowledge and typing skills.

Willingness to work in rotational shifts and 5-day work week (2 weekly offs).

Preferred Skills

Customer-centric attitude with empathy and patience.

Ability to multitask and handle pressure in a fast-paced workplace.

Prior experience in BPO / customer service / voice process is a plus.

Benefits

Paid training and onboarding support.

Performance-based incentives.

Health insurance and ESI benefits.

Career growth opportunities within Teleperformance India.

Protected and inclusive work environment Contact : (phone hidden)

Email : [email protected]

📌 Customer Support Specialist (Varanasi)
🏢 TP
📍 Varanasi