We’re Hiring: Customer Service Specialist (CSE)

? Location: Vadodara, Gujarat

? Work Mode: Work from Office

? Shift: U.S. Shift EST/PST

? Employment Type: Full-Time myOnsite Healthcare is looking for a motivated, detail-oriented, and customer-focused Customer Service Specialist (CSE) to join our healthcare operations team in Vadodara.

The role involves supporting patients, healthcare providers, clinics, field staff, and internal teams while ensuring every interaction is handled accurately, professionally, and with empathy.

Key Responsibilities

- Accurately enter and update patient and service orders in LIS, CRM, and other designated systems.
- Review orders, requisitions, faxes, and supporting documents for completeness and accuracy.
- Handle inbound calls from patients, clinics, healthcare providers, and other stakeholders in a skilled manner.
- Make outbound calls for appointment confirmations, follow-ups, service updates, and operational coordination.
- Support communication of critical or time-sensitive laboratory results according to established procedures.
- Review and respond to assigned voicemail messages within expected timelines.
- Manage CRM tickets, document interactions, follow up on pending cases, and support timely resolution.
- Coordinate with phlebotomists and field staff regarding appointments, scheduling changes, patient updates, and special instructions.
- Respond to chat and digital customer inquiries promptly and professionally.
- Maintain accurate documentation of calls, tickets, follow-ups, and operational activities.
- Protect patient information and ensure HIPAA compliance during all communications and data handling.
- Use approved methods for handling and sharing Protected Health Information (PHI).
- Work closely with customer service, scheduling, operations, inventory, laboratory, and field teams to support smooth service delivery.

Required Qualifications

- Bachelor’s degree preferred.
- Relevant experience in customer service, healthcare operations, BPO/KPO, medical services,



or laboratory services may also be considered.
- Excellent verbal and written English communication skills.
- Strong customer-service orientation and professional communication skills.
- Good problem-solving, decision-making, and multitasking abilities.
- Strong attention to detail and accuracy.
- Basic to intermediate proficiency with CRM platforms, data-entry systems, and Microsoft Office.
- Ability to learn and work with healthcare systems such as CRM and LIS platforms.
- Strong documentation and record-maintenance skills.

Preferred Experience

- Previous experience in customer service, healthcare operations, medical services, laboratory services, or a U.S.-based process.
- Experience handling inbound and outbound calls.
- Experience with patient scheduling, CRM ticket management, and service coordination.
- Exposure to HIPAA or healthcare data-privacy requirements.
- Experience working with healthcare or laboratory information systems.
- Key Competencies
- Empathy and patience when interacting with patients and customers.
- Accountability and ownership of assigned responsibilities.
- Adaptability in a fast-paced operational environment.
- Strong teamwork and cross-functional coordination.
- Professionalism in all interactions.
- Attention to detail when handling patient, appointment, and order information.
- Sense of urgency in healthcare-related communication and service delivery.
- Commitment to confidentiality and secure handling of patient information.

Why Join myOnsite Healthcare?

- Gain exposure to U.S. healthcare operations and patient coordination.
- Build experience in laboratory services, CRM management, field operations, and healthcare compliance.
- Work with a growing healthcare organization and a collaborative operations team.
- Develop your career in healthcare customer service and operations.

Join myOnsite Healthcare and contribute to delivering reliable, professional, and patient-focused healthcare services.

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📌 Customer Support Specialist (Vadodara)
🏢 myOnsite Healthcare
📍 Vadodara