We are hiring customer-focused professionals for a Non-Voice Email Customer Support process in Hebbal, Bangalore! In this role, you will be responsible for resolving customer queries promptly and professionally via email, ensuring high customer satisfaction and maintaining quality service standards.
Shift Timings
- 6:00 AM – 3:00 PM / 7:00 AM – 4:00 PM (Day Shifts)
- 3:00 PM – 12:00 AM / 4:00 PM – 1:00 AM
Key Responsibilities
- Address customer inquiries, complaints, and service requests via email in a timely manner.
- Analyze customer concerns carefully and provide accurate, thorough solutions.
- Maintain complete records of customer interactions and ticket logs in the CRM system.
- Ensure compliance with quality, SLA, and response time metrics.
Eligibility Criteria
- Education: Minimum 12th Pass and above.
- Experience: Minimum 6 months of customer support experience in an Email/Non-Voice process is mandatory (1 to 5 years overall experience preferred).
- Age Limit: 18 – 30 years.
- Language Requirements: Excellent English comprehension and written communication skills.
- Key Skills: Email process management, explicit written communication, and basic computer proficiency.
How to Apply / Contact Us
Interested candidates can apply directly on Indeed or contact our HR team to schedule an interview:
- Contact / WhatsApp: (phone hidden)
Pay: ₹17,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Customer Support (Hebbal)
🏢 Sheetal hiring Hub
📍 Hebbal
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