Location: Indore, Madhya Pradesh

Employment Type: Full time

Experience: 1–3 Years

We are looking for a Customer Support Expert who will be responsible for assisting customers, resolving their queries, troubleshooting issues, and ensuring a smooth and positive customer experience. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to handle multiple queries efficiently.

Key Responsibilities

- Respond to customer queries through email, chat, phone calls, and other support channels.
- Understand customer concerns and provide accurate and timely solutions.
- Troubleshoot basic technical and product-related issues.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM/support system.
- Escalate complex technical or customer issues to the appropriate internal team.
- Coordinate with Development, QA, Sales, and other teams to resolve customer issues.
- Monitor and manage support tickets within defined response and resolution timelines.




- Collect customer feedback and communicate recurring issues to the relevant teams.
- Prepare basic reports related to customer queries, tickets, and resolution status.
- Maintain a professional and positive relationship with customers.
- Stay updated on product features, updates, and support processes.

Requirements
- 1–3 years of experience in Customer Support, Technical Support, Helpdesk, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Good understanding of web applications/software products.
- Experience working with CRM, ticketing, or customer support tools is preferred.
- Ability to manage multiple customers and tasks efficiently.
- Strong interpersonal and relationship-building skills.
- Good attention to detail and follow-up skills.
- Ability to work independently as well as collaborate with cross-functional teams.

Pay: ₹11,216.31 - ₹37,487.78 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Customer Support Specialist (Indore)
🏢 Creative Thoughts Informatics
📍 Indore